Technical Support Specialist
1 month ago
Placement Point is seeking a highly skilled Technical Support Specialist to join our Infrastructure Operations team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and resolving complex technical issues related to VSAT, Fibre, LTE, and Wireless technologies.
About the RoleWe are looking for an individual with proven work experience in a similar role, preferably with a minimum of 1 year of experience in First Line Support or Helpdesk Support. You should have hands-on experience with MS Office Suite, particularly Outlook and Excel, as well as knowledge of networking and wireless technologies.
The ideal candidate will possess excellent verbal and written communication skills, strong organizational and multitasking abilities, and a positive attitude. Certification in ITIL or relevant field is advantageous, but not mandatory.
Key Responsibilities- Log and resolve support calls on Manage Engine Service Desk.
- Assist customers with first-line support issues and escalate complex cases to Second Line Support or vendors.
- Provide remote support to installers, if required.
- Maintain accurate call logging procedures and data usage reports.
- Stay up-to-date with new solutions and products.
- Minimum 1 year of experience in a similar role.
- Degree in a relevant field (e.g., Computer Science, Information Technology).
- Certification in ITIL or relevant field (advantageous).
- Excellent communication and interpersonal skills.
We offer a competitive salary of approximately $60,000 per annum, based on industry standards and your level of experience. Our company culture values continuous learning, teamwork, and dedication to excellence. If you are a motivated and results-driven individual who thrives in a dynamic environment, we encourage you to apply.
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