Technical Support Specialist
4 days ago
We are seeking a highly skilled Technical Support Specialist to join our team at Data Guard Management. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients, ensuring their technical challenges are promptly addressed and resolved.
Job SummaryThe Technical Support Specialist will be the primary point of contact for all incoming technical support requests, providing top-notch customer service while resolving issues via phone, email, or chat. The successful candidate will have a strong background in troubleshooting and diagnosing technical issues, with excellent communication and problem-solving skills.
Responsibilities- Act as the first point of contact for all incoming technical support requests.
- Provide technical assistance via phone, email, or chat, ensuring timely and effective resolution of client issues.
- Document and track all incidents and service requests using our support ticketing system.
- Diagnose and troubleshoot hardware and software issues for clients, escalating complex issues to the appropriate technical teams as needed.
- Educate users on IT policies and procedures to enhance their understanding of supported technologies.
- Participate in regular team meetings to stay updated on new technologies and processes.
- Proven experience in a technical support or customer service role.
- Strong verbal and written communication skills, with the ability to articulate complex technical information in a clear and concise manner.
- Ability to troubleshoot and diagnose technical issues effectively, with a strong understanding of common operating systems and applications.
- Familiarity with help desk software and support ticketing systems.
- Ability to work well in a team-oriented environment, with a positive attitude and a genuine passion for helping others.
Data Guard Management offers a competitive salary range of $45,000 - $65,000 per annum, depending on experience. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plans, paid time off, bonuses, flexible work hours, and professional development opportunities.
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