Front Desk Supervisor

1 week ago


Stellenbosch, Western Cape, South Africa Extraordinary Talent Solutions Full time
Job Summary:

As a Front Desk Supervisor at Extraordinary Talent Solutions, you will play a critical role in ensuring seamless guest experiences and efficient operations. This position involves managing check-in and check-out processes, supervising concierge services, and collaborating with other departments to deliver exceptional service.

Key Responsibilities:
  1. Operational Efficiency
    Optimize front desk operations, streamlining processes to reduce wait times and improve overall efficiency.
  2. Team Supervision
    Supervise front desk agents and concierge staff, providing guidance and support to ensure high-quality service delivery.
  3. Communication & Collaboration
    Cultivate effective relationships with other departments, facilitating seamless communication and collaboration to deliver exceptional guest experiences.
  4. Problem-Solving & Issue Resolution
    Proactively identify and resolve issues, ensuring guest satisfaction and maintaining a positive reputation.
  5. Training & Development
    Conduct ongoing training to maintain high service standards, motivating staff to deliver exceptional guest experiences.
  6. Compliance & Risk Management
    Maintain compliance with local hospitality regulations, ensuring safety protocols are in place and risk is mitigated.

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