Front Office Duty Manager

3 weeks ago

Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time
Responsibilities:

Ensure the highest standards are kept in guest service, cleanliness and maintenance standards
Monitors Guest Relations employees to make sure all guests receive prompt and personal recognition
Oversee all Guest Relations processes
Assist in employee relations processes
Able to carry out and complete all duties responsible for a Guest Relations Officer and Night Auditor
Attend morning meetings
Able to compile the roster, roster management
Set up and create training for all new recruited Guest Relations Officers
Ensure that all guest queries are taken and processed in a speedy and efficient manner
Ensures that all Guest Relations Officers adhere to the established policies and procedures of the estate
Ensure attention to detail in all tasks given
Ensure all Guest Relations Officers are trained on all aspects of the property

Requirements:

Grade 12 & a Diploma / Degree or Certificate in Hospitality Industry / Tourism
At least 2 -3 years previous experience working at a Hotel Front Desk
Passionate about the hospitality industry
Excellent interpersonal- & communication skills, written and verbal.
Ability to maintain a professional working relationship with all departments and across cultures and religions
Able to deal with very distinguished clientele
Must be well-presented
Honesty, Flexibility and Accountability
Friendly, helpful and outgoing
Professional manner and attitude
Natural warmth and friendliness
Punctual & self-disciplined
Extreme attention to detail
Good basic computer & administration skills
Flexible to work night shifts

  • Front Office Duty Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    Hotel close to Stellenbosch is looking for a Duty Manager who will be responsible for ensuring that the guest experience from arrival to departure is seamless in accordance with all hotel policies and procedures.Responsibilities:Ensure the highest standards are kept in guest service, cleanliness, and maintenance standards.Monitor Guest Relations employees to...

  • Front Office Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    Responsibilities:Able to carry out and complete all duties.Responsible of a guest relations officer, night auditor and duty manager.Ensure that all guests' needs and complaints are responded to quickly and efficiently.Brief all colleagues daily in relation to VIPs, site inspections, specific functions, and any other relevant important information for the...

  • Front Office Manager

    1 week ago

    Stellenbosch, Western Cape, South Africa Prodevelopment Group Full time

    A Front Office Manager for a luxury 5-star hotelGuest Experience & ServiceProvide a warm, personalized welcome to all guests.Anticipate guest needs and deliver tailored services.Handle VIP guests, special requests, and complaints with discretion and efficiency.Monitor guest reviews on platforms like TripAdvisor, Google, and OTA websites, responding...

  • Front Office Coordinator

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Helderberg Personnel cc Full time

    Purpose of Role: Support the Reservations Manager in overseeing Front Office operations, ensuring a seamless guest experience, maintaining service excellence, and assisting with administrative tasks. Key Responsibilities include but are not limited to: Guest Relations & Service: Provide a warm welcome and professional check-in/check-out experience Handle...

  • Front Office Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Extraordinary Talent Solutions Full time

    Hotel Position: Guest Experience ManagerKey Job Responsibilities Include:Guest Experience & ServiceProvide a warm, personalized welcome to all guests.Anticipate guest needs and deliver tailored services.Handle VIP guests, special requests, and complaints with discretion and efficiency.Monitor guest reviews on platforms like TripAdvisor, Google, and OTA...

  • Front Office Service Ambassador

    4 days ago

    Stellenbosch, Western Cape, South Africa beBee Careers Full time

    Job Summary:We are seeking a highly skilled and experienced Front Office Service Ambassador to join our team. As a key member of our front office staff, you will be responsible for delivering exceptional customer service and ensuring that all hotel guests receive a warm and welcoming experience.Main Responsibilities:To provide excellent customer service to...

  • Front Office Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    Responsibilities: Able to carry out and complete all duties.Responsible of a guest relations officer, night auditor and duty manager.Ensure that all guests needs and complaints are responded to quickly and efficiently.Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the...

  • Front Office Manager

    4 days ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    Responsibilities: Able to carry out and complete all duties.Responsible of a guest relations officer, night auditor and duty manager.Ensure that all guests needs and complaints are responded to quickly and efficiently.Brief all colleagues daily in relation to VIPs, sit inspections, specific functions and any other relevant important information for the...

  • Front Desk Coordinator

    2 weeks ago

    Stellenbosch, Western Cape, South Africa Phoenix Recruitment Full time

    We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team as a Guest Relations Officer.Responsibilities:The successful candidate will be responsible for managing the front desk, providing exceptional customer service, and ensuring seamless interactions with all departments and stakeholders. This is an exciting opportunity...

  • Front of House Manager

    4 weeks ago

    Stellenbosch, Western Cape, South Africa Exceed HR and Recruitment Full time

    Front of House Manager position available in Stellenbosch.Duties and Responsibilities:Hosting and welcoming patrons.Order taking and serving of offerings.Some administrative tasks such as cash up and stock take.Logistical tasks to ensure stock levels are up to date and operational.Ensure equipment is in working order.Potential management of 1 or 2 staff...