Multifaceted Customer Experience Coordinator

6 days ago


Johannesburg, Gauteng, South Africa Four Seasons Hotels and Resorts Full time
About Four Seasons

Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, driven by a shared passion for delivering exceptional guest experiences. Our company culture is built on mutual respect, collaboration, and a commitment to excellence.

At Four Seasons, we believe that our employees are the key to our success. We offer a world-class employee experience, with opportunities for growth and development, as well as a robust benefit plan.

About the Job

We are seeking a highly motivated and service-minded individual to join our Core Team as a PBX Agent. This role will involve providing exceptional customer service, responding to guest requests, and working collaboratively with other team members to deliver an unforgettable experience.

The ideal candidate will possess excellent communication skills, a positive attitude, and a passion for delivering outstanding service. They will be able to work effectively in a fast-paced environment, handle multiple tasks simultaneously, and maintain a high level of professionalism at all times.

Job Summary
  • Provide exceptional customer service to guests through phone, email, and in-person interactions.
  • Respond to guest requests and concerns in a timely and professional manner.
  • Work collaboratively with other team members to deliver an unforgettable experience.
What to Expect

As a member of our Core Team, you can expect:

  • A competitive salary of R250,000 - R300,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical aid, life insurance, and a retirement savings plan.
  • Opportunities for growth and development, including training and mentorship programs.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
Why Work at Four Seasons?

At Four Seasons, we offer a unique opportunity to be part of a global luxury brand, with a reputation for excellence and a commitment to sustainability. Our employees are the key to our success, and we offer a range of benefits and perks to support their personal and professional growth.



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