Customer Experience Specialist: Automotive

2 weeks ago


Johannesburg, Gauteng, South Africa Asource Recruitment Full time

As a key member of our team at Asource Recruitment, we are seeking a highly skilled CUSTOMER EXPERIENCE SPECIALIST: AUTOMOTIVE to join our team. This role is responsible for building and maintaining strong relationships with our customers, ensuring their needs are met and exceeded.

The ideal candidate will have a creative skillset, enabling them to brainstorm new initiatives and develop innovative solutions to drive customer engagement and loyalty. They will be responsible for developing and managing customer loyalty programs, evaluating their performance, and recommending strategies to improve member engagement.

Key responsibilities include:

  • Developing and managing customer loyalty programs to drive long-term customer engagement and loyalty
  • Evaluating program performance and recommending strategies to improve member engagement
  • Planning and executing customer events to drive engagement and loyalty
  • Managing day-to-day activities associated with customer loyalty programs and events
  • Recruiting new customers and brand ambassadors to drive growth and engagement

Requirements:

  • Bachelor's degree in a relevant field
  • 2-5 years' experience in marketing or brand coordination

Skills:

  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities and projects
  • Presentation skills and MS Office suite skills


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