Customer Experience Manager Automotive Industry

4 weeks ago


Johannesburg, Gauteng, South Africa Asource Recruitment Full time
Customer Experience Specialist: Automotive

At Asource Recruitment, we are seeking a highly skilled Customer Experience Specialist to join our team in the Automotive industry. The ideal candidate will be responsible for building customer operation and customer loyalty programmes for the Brand.

The Candidate will need a Creative Skillset which enables them to brainstorm new initiatives to drive customer engagement and loyalty. The successful candidate will ensure that their area of responsibility meets and exceeds the expectations of our business objectives and contributes to the company's success in the long run.

Key responsibilities include:

Programme Development: Develop and manage a customer loyalty programme for the brand to create lifetime value.

Programme Evaluation: Evaluate the performance of programmes and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals).

Event Planning and Execution: Plan and execute customer events to support project and event executions for the Brand.

Customer Activities: Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programmes and customer events.

Dealer Support: Provide dealer customer operation support, including activity guidebooks and execution guides.

Long-term Strategy: Develop a long-term customer operation strategy output and adjustment, coordinate with Brand and aftersales department.

Requirements:

  • Bachelor's degree
  • 2 - 5 years' experience in marketing/brand coordination

Skills:

  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities
  • Presentation skills and MS Office suite skillset


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