Customer Experience Manager
4 weeks ago
Key Responsibilities:
- Ensure the CRM department delivers high-quality management, administration, communication, coordination, and delivery.
- Manage key strategic reports and be the custodian for the CRM departments processes and procedures.
- Improve operations processes, reduce associated costs, and enhance customer service offerings.
Requirements:
- 5 years of sales and marketing experience in a business-to-business environment with logistics and/or warehousing experience.
- Excellent communication and MS Office skills.
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Customer Experience Manager
3 weeks ago
Johannesburg, Gauteng, South Africa First Degree Recruitment Full timeCustomer Experience ManagerWe are seeking a skilled Customer Experience Manager to oversee the delivery of exceptional customer experiences. Key responsibilities include developing and implementing customer service policies, training customer-facing teams, and analyzing customer feedback to drive improvements.Key requirements include:3+ years of experience...
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Customer Experience Manager
1 month ago
Johannesburg, Gauteng, South Africa Cisco Full timeDrive Customer Success with CiscoAs a Customer Experience Manager at Cisco, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth. You will be the primary CX point-of-contact for customers, taking end-to-end ownership and...
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Customer Experience Manager
1 month ago
Johannesburg, Gauteng, South Africa RTT Full timeCustomer Experience ManagerAs a key member of our Logistics Control Center team, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controllers to address operational challenges, manage...
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Customer Experience Manager
4 weeks ago
Johannesburg, Gauteng, South Africa FirstRand Bank Limited Full timeJob SummaryWe are seeking a skilled Customer Experience Manager to lead the development and implementation of customer experience frameworks that deliver high-quality service to our customers and drive business success.Key ResponsibilitiesDevelop and lead customer experience frameworks that meet business targets and deliver financial benefitsLeverage...
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Senior Customer Experience Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Fempower Full timeFempower is Seeking a Customer Experience ManagerWe are looking for a seasoned Customer Experience Manager to lead our customer service team and drive exceptional customer satisfaction.The ideal candidate will have a strong background in customer service and experience managing a team.Key Responsibilities:Supervise day-to-day operations in customer services...
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Senior Customer Experience Manager
4 weeks ago
Johannesburg, Gauteng, South Africa First Degree Recruitment Full timeJob Summary: We are seeking a highly skilled Senior Customer Experience Manager to lead our customer experience initiatives and drive business growth.Key Responsibilities:Develop and implement effective customer management strategies aligned with the company's goals and objectives.Develop the customer experience blueprint for the business and per brand...
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Strategic Customer Experience Manager
4 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeIsilumko Staffing is seeking a highly skilled Strategic Customer Experience Manager to join our team in Sandton.With an estimated salary of R1,200,000 per annum, this permanent role offers an exciting opportunity for an experienced professional to take their career to the next level.The ideal candidate will have at least 7-10 years' working experience in a...
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Operations Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Recruitment Dynamix (Pty) Ltd Full timeENVIRONMENT:A leading Health & Wellness firm seeks a seasoned Operations Manager to lead their Call Center team. If you're passionate about delivering exceptional customer experiences, this role may be for you.DUTIES:Team Leadership: Supervise, motivate, and mentor a team of sales agents to achieve performance targets and exceed customer...
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Customer Experience Strategist
4 weeks ago
Johannesburg, Gauteng, South Africa Ad Talent Full timeAbout the RoleWe are seeking a highly skilled Customer Journey Mapping: Manager to join our team at Ad Talent. This is a key role in our organization, and we are looking for someone who can translate corporate strategy into effective customer experience plans.Key ResponsibilitiesDesign and implement exceptional customer journeys across our non-remittance...
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Customer Experience Strategist
1 month ago
Johannesburg, Gauteng, South Africa Paton Personnel Full timeCustomer Experience ExcellenceWe are seeking a seasoned CX Specialist/Management Consultant to join our team at Paton Personnel. The ideal candidate will have a strong background in customer experience management, with a proven track record of enhancing existing processes and enabling new strategic customer journeys.Key Responsibilities:Develop and implement...
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Customer Experience Strategist
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeCustomer Experience StrategistWe are seeking a seasoned Customer Experience Strategist to join our team at Isilumko Staffing. The ideal candidate will have a strong background in customer journey management, marketing, and leadership.Key Responsibilities:Implementation of customer experience strategiesMarketing and brand managementEvaluation and management...
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Customer Experience Strategist
1 month ago
Johannesburg, Gauteng, South Africa Ad Talent Full timeAbout the Role:We are seeking a skilled Customer Experience Strategist to join our team at Ad Talent. As a Customer Experience Strategist, you will be responsible for designing, implementing, and optimizing exceptional customer journeys.Key Responsibilities:Analyse customer life cycles and identify pain points to enhance interactions for our company...
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Customer Experience Strategist
3 weeks ago
Johannesburg, Gauteng, South Africa Ad Talent Full timeKey Responsibilities:• Develop comprehensive customer journey maps to identify pain points and areas for improvement.• Collaborate with cross-functional teams to design and implement effective customer experience strategies.Requirements:• Tertiary qualification in Marketing, Business Management, or a related field.• 1-3 years of experience in a...
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Customer Experience Professional
4 weeks ago
Johannesburg, Gauteng, South Africa RTT Full timeCustomer Experience ManagerAs the Customer Experience Manager for RTT's Logistics Control Center, you will play a pivotal role in ensuring a seamless and positive experience for our 5500 motorbike delivery drivers. Reporting to the Head of Customer Experience, you will collaborate closely with Team Leads and logistics controllers to address operational...
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Customer Experience Director
3 weeks ago
Johannesburg, Gauteng, South Africa First Degree Recruitment Full time**Customer Experience Manager**At First Degree Recruitment, we are seeking a skilled Customer Experience Manager to join our team. In this role, you will be responsible for developing and implementing effective customer management strategies aligned with the company's goals and objectives.Key responsibilities include:Developing the customer experience...
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Customer Experience Strategist
4 weeks ago
Johannesburg, Gauteng, South Africa Paton Personnel Full timeRole SummaryWe are seeking a seasoned CX Expert and Consultant to join our team at Paton Personnel. As a key member of our organisation, you will be responsible for enhancing existing customer experience and processes, and enabling new strategic customer journeys and experiences.Key responsibilities will include:Developing and implementing customer...
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Customer Experience Director
1 week ago
Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full timeWe are seeking an experienced Customer Care Manager to lead our Customer Care team at Unique Personnel Ltd.As a key member of our organization, the successful candidate will be responsible for managing and directing the team to achieve exceptional customer care standards in every interaction with potential or existing clients.The ideal candidate will have a...
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Customer Experience Director
4 weeks ago
Johannesburg, Gauteng, South Africa First Degree Recruitment Full timeJob DescriptionJob Title: Customer Experience ManagerJob Summary:First Degree Recruitment is seeking a skilled Customer Experience Manager to join our team. As a key member of our team, you will be responsible for developing and implementing effective customer management strategies aligned with the company's goals and objectives.Key Responsibilities:Develop...
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Customer Experience Director
1 month ago
Johannesburg, Gauteng, South Africa First Degree Recruitment Full timeJob SummaryWe are seeking a highly skilled Customer Experience Director to join our team at First Degree Recruitment. The ideal candidate will have a proven track record of developing and implementing effective customer management strategies, driving service excellence, and leading high-performing teams.Key ResponsibilitiesDevelop and implement customer...
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Customer Experience Growth Manager
4 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeWe are seeking an action orientated, team player to fill the Customer Experience Growth Manager role at Isilumko Staffing.Duties:Assist in executing the vision and strategy for the growth of our company.Collaborate with external stakeholders to improve the experience for partners and project rollouts.Requirements:A minimum of 2 years of experience in...