Client Support Associate

1 week ago


Roodepoort, Gauteng, South Africa WNS (Holdings) Limited (ADR) Full time

We are looking for a highly skilled Service Excellence Specialist to join our team at WNS (Holdings) Limited (ADR).

About the Role:

This is an exciting opportunity to work with a leading global organization, delivering exceptional customer service and driving business growth.

Responsibilities:
  • To provide high-quality customer service by identifying and understanding customer needs.
  • To follow established guidelines and procedures to resolve customer issues effectively.
  • To escalate complex queries or complaints to the appropriate channels for prompt resolution.
  • To maintain accurate records of customer interactions through our information systems.
Requirements:
  • A minimum of 6-12 months of customer service experience.
  • A minimum of 6-12 months of call centre experience.
Essential Skills:
  • Proficient in MS Word, Email, and good typing speed.
  • Neutral accent with excellent verbal and written skills in Dutch and English.

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