Business Development Associate

6 days ago


Roodepoort, Gauteng, South Africa Standard Bank of South Africa Limited Full time

As a Business Development Associate at Standard Bank of South Africa Limited, you will play a vital role in ensuring the long-term success of our clients. Your primary function will be to provide exceptional customer service and ensure that all cancellation requests are retained by utilizing various tools and strategies.

Key responsibilities include:

  • Offering product benefits to customers
  • Downgrading or reducing cover to suit client needs
  • Providing discounts to clients
  • Ensuring clients remain on the book

You will also be responsible for reinstating policies as per client requests, which presents an opportunity to upsell and contribute to the company's revenue. To excel in this role, you will need to possess strong communication skills, attention to detail, and the ability to work effectively in a team environment.

Qualifications required include:

  • Completed Matric
  • NQF 5
  • A minimum of 120 Insurance credits
  • Regulatory Exams
  • FAIS (Long Term Insurance)
  • Class of business (COB) and compliance training

Experience in the insurance industry is essential, with a minimum of 2 years' experience in call centre/telephone roles and 1 year in sales/retention contact centre roles.



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