Customer Service Engineer

2 months ago

Durban, KwaZulu-Natal, South Africa IOCO Full time
Job Title: Customer Service Engineer I

We are seeking a highly skilled Customer Service Engineer I to join our team. As a key member of our IT infrastructure support team, you will be responsible for providing top-notch technical support to our clients, ensuring seamless resolution of technical issues and delivering an exceptional customer experience.

Key Responsibilities:
  • Carry out advanced fault finding on desktops, laptops, and servers, including replacing hard drives, upgrading memory, and logging calls with OEMs for technical support and resolution.
  • Perform a full range of tasks related to hardware support of fixed, mobile, remote, and terminal services devices, including adapting to new hardware and software introductions.
  • Log calls with OEMs for technical support and resolution, and ensure that all equipment and software used are the property of RBCT unless specified and approved.
  • Must be familiar with different hardware and software platforms, including operating systems, networking, virus protection, Microsoft Office, Microsoft Projects, Visio, printers, and more.
  • Carry out upgrades/downgrades to software applications, including Microsoft Office and Windows OS, and install, setup, and configure hardware and software applications.
  • Must be able to perform network fault finding, CISCO switch configurations, port changes, network point repair, making of network cables, and more for day-to-day operations and standby duty.
  • Unlock and reset user profile passwords, assist users with computer-related queries, and install and setup office equipment, including desktops and printers.
  • Provide support services to assist end-users in using Microsoft software at a basic user level, investigate complex problems, document outcomes, and identify solutions.
  • Log all calls using RBCT internal systems, carry out periodic or as-needed hardware and software audits by walkabouts through the plant, and ensure that images are taken of all critical desktops annually.
  • Base images are to be made for desktops and laptops, and you must be able to execute projects and perform a full range of tasks related to the replacement or upgrade of existing hardware, software, and peripheral equipment.
  • All services must be per RBCT specifications, and you must be able to adapt to new hardware and software introductions, including providing training to vendors as needed.
Requirements:
  • 5+ years of practical in-service delivery, desktop support, and generalist experience, with basic server support skills.
  • Grade 12, A+, and N+ qualifications, with preferred qualifications including Soft Skills, ITIL, Mobility Support, MCSE, and HP Hardware Certifications.
Why Work for Us?

iOCO Infrastructure Services is a professional journey that embraces excellence without compromise. We deliver outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Our clients are at the heart of everything we do, and their satisfaction fuels our fire and propels us forward.

We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do, and their satisfaction fuels our fire and propels us forward.

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