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Customer Service Engineer

2 months ago

Durban, KwaZulu-Natal, South Africa IOCO Full time
Customer Service Engineer I

Are you ready to take your career to the next level? We're seeking a highly skilled Customer Service Engineer I to join our team at iOCO Infrastructure Services.

About the Role

As a Customer Service Engineer I, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the first point of contact for our clients, and your primary goal will be to resolve their technical issues in a timely and professional manner.

Key Responsibilities
  • Provide high-quality customer service and technical support to clients via phone, email, and chat.
  • Troubleshoot technical issues and provide timely solutions to clients.
  • Collaborate with internal teams to resolve complex technical issues.
  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty.
  • Stay up-to-date with industry trends and technologies to provide the best possible support to clients.
Requirements
  • 5+ years of experience in customer service and technical support.
  • Strong technical skills, including proficiency in operating systems, hardware troubleshooting, and software installation.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Cisco Certified Network Associate (CCNA) certification or equivalent.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.