Senior Inbound Reservations Consultant

3 weeks ago


Johannesburg, Gauteng, South Africa Cullinan Holdings Full time
Job Title: Senior Inbound Reservations Consultant

Cullinan Holdings is seeking a highly skilled Senior Inbound Reservations Consultant to join our team. As a key member of our reservations team, you will be responsible for securing and managing FIT and group bookings, ensuring exceptional customer and guest experiences.

Key Responsibilities:
  • Booking Management: Manage bookings from quote to finalizing, invoicing, and travel documentation, ensuring smooth operations and excellent on-the-ground management.
  • Customer Service: Provide expert travel advice to customers, exceeding their expectations, and resolving any on-the-ground incidents or challenges.
  • Relationship Building: Build and maintain strong relationships with customers, suppliers, and guides, ensuring high-quality communication and service delivery.
  • Revenue Growth: Identify opportunities for Planet Africa to earn additional income, such as secondary buying, commissions, and optional tours.
  • Quality Control: Conduct quality control of bookings, ensuring that all loops are closed and every party is appraised of their duties.
Requirements:
  • Qualification: Grade 12 and a travel and tourism qualification is highly recommended.
  • Experience: Experienced in consulting, quoting, and operating Inbound FIT and Group bookings, with a strong understanding of working with travel booking systems.
  • Language Skills: Japanese writing and language skills will be highly preferable.
Attributes:
  • Communication Skills: Skilled communicator who provides quality communication to customers, suppliers, and guides.
  • Problem-Solving: Exceptional at problem-solving and solutions-driven, with the ability to adapt to changing environments.
  • Attention to Detail: Can manage high volumes while maintaining a high level of detail and accuracy.


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