Senior Inbound Reservations Consultant
3 weeks ago
Cullinan Holdings is seeking a highly skilled Senior Inbound Reservations Consultant to join our team. As a key member of our reservations team, you will be responsible for securing and managing FIT and group bookings, ensuring exceptional customer and guest experiences.
Key Responsibilities:- Booking Management: Manage bookings from quote to finalizing, invoicing, and travel documentation, ensuring smooth operations and excellent on-the-ground management.
- Customer Service: Provide expert travel advice to customers, exceeding their expectations, and resolving any on-the-ground incidents or challenges.
- Relationship Building: Build and maintain strong relationships with customers, suppliers, and guides, ensuring high-quality communication and service delivery.
- Revenue Growth: Identify opportunities for Planet Africa to earn additional income, such as secondary buying, commissions, and optional tours.
- Quality Control: Conduct quality control of bookings, ensuring that all loops are closed and every party is appraised of their duties.
- Qualification: Grade 12 and a travel and tourism qualification is highly recommended.
- Experience: Experienced in consulting, quoting, and operating Inbound FIT and Group bookings, with a strong understanding of working with travel booking systems.
- Language Skills: Japanese writing and language skills will be highly preferable.
- Communication Skills: Skilled communicator who provides quality communication to customers, suppliers, and guides.
- Problem-Solving: Exceptional at problem-solving and solutions-driven, with the ability to adapt to changing environments.
- Attention to Detail: Can manage high volumes while maintaining a high level of detail and accuracy.
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Senior Inbound Reservations Consultant
1 month ago
Johannesburg, Gauteng, South Africa Cullinan Holdings Full timeJob Title: Senior Inbound Reservations ConsultantCullinan Holdings is seeking a highly skilled and experienced Senior Inbound Reservations Consultant to join our team. As a key member of our operations team, you will be responsible for securing and managing FIT and group bookings, ensuring exceptional customer and guest experiences.Key...
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