Front Desk Manager
1 month ago
MSCL is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our Guest Services department, you will be responsible for ensuring that all guests receive exceptional service and have a memorable experience on board.
Key Responsibilities:- Provide premium guest service by handling all communications, verbal or written, in accordance with set standards.
- Ensure response is given to all guest requests, concerns and issues without delay and in a professional manner.
- Supervise and assume responsibility for all daily operations of Guest Services.
- Directly responsible for the Mscl Lounge operations through the Mscl Lounge Concierge.
- Ensure that all aspects of the Mscl Lounge and Mscl Lounge service are in accordance with the Company's Brand Procedures and Standards.
- Monitor compliance with all Brand Procedures, Operational Procedures, Marine Hotel Regulations and Directives as they apply to the department.
- Comply with safety and environmental regulations as they apply to the position.
- Bachelor's Degree in Hospitality Management, Business Administration or a related field.
- Minimum 2-year supervisory experience within a Front Office/Hospitality Environment.
- Minimum 1-year shipboard experience.
- Marlins Score 95 or above.
- Multi-lingual ability preferred.
- A valid STCW certificate.
- Must be 18 years of age or older.
- Must be able to work varied shifts which can average up to 11 hours per day, every day while on board.
- Must be able to perform normal and assigned emergency duties.
MSCL is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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Front Desk Manager
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