Regional Operations Director

16 hours ago

Cape Town, Western Cape, South Africa Recruitment Room Full time

We are seeking a Regional Operations Director to spearhead the strategic and operational growth of our South African market. As a key member of our leadership team, you will be responsible for scaling our operations, meeting revenue targets, and ensuring outstanding service quality across our locations.

Key Responsibilities
  • Strategic Market Expansion:
    • Develop and implement market entry and growth strategies for the South African market, aligning with company goals and local market needs.
    • Identify and secure high-impact partnerships to drive customer acquisition, enhance brand presence, and achieve revenue targets.
    • Conduct market analysis to continuously adapt business strategies to consumer trends, competitor activities, and regulatory changes in South Africa.
  • Revenue & Performance Management:
    • Own P&L responsibilities for the South African market, with a focus on achieving aggressive revenue and profitability targets.
    • Design and implement data-driven processes to monitor key performance indicators, optimize operational efficiency, and control costs.
    • Collaborate closely with the finance team to forecast revenue, budget expenditures, and ensure sustainable growth across operations.
  • Operational Leadership & Efficiency:
    • Oversee day-to-day operations across multiple locations, ensuring seamless coordination between kitchen, delivery, and support teams.
    • Develop and refine operational processes to enhance service quality, reduce delivery times, and improve overall customer satisfaction.
    • Drive technology adoption and process improvements to create scalable systems, collaborating closely with tech and logistics teams.
  • Team Development and Cross-functional Collaboration:
    • Build, lead, and motivate a high-performing team across various functions, fostering a culture of accountability, growth, and excellence.
    • Oversee recruitment, training, and performance management to cultivate strong leadership and high morale within the team.
    • Work closely with marketing, customer service, and supply chain teams to align operational goals with brand and customer experience objectives.
  • Customer Experience and Quality Assurance:
    • Ensure the highest standards of food quality, safety, and service are maintained consistently across all locations, reinforcing our commitment to excellence.
    • Partner with customer experience teams to gather and act on customer feedback, proactively improving offerings and creating loyal customers.
    • Foster a customer-centric mindset within the team to minimize complaints and maximize positive feedback on food and service quality.
Requirements
  • A minimum of 7 years of experience in high-growth, customer-focused industries, with a track record of scaling operations and leading large teams.
  • Proven experience in managing P&L, driving revenue growth, and meeting strict performance targets.
  • Strong analytical skills and ability to leverage data for strategic decision-making and performance optimization.
  • Demonstrated success in creating cross-functional collaboration and building high-performance teams in dynamic, fast-paced environments.
  • Leadership: Ability to inspire and lead diverse teams, fostering a culture of performance and accountability.
  • Business Acumen: Expertise in financial management, budgeting, and resource optimization, with a strategic mindset for scaling operations.
  • Operational Excellence: Hands-on experience with process improvement, operational efficiency, and delivering exceptional customer service.
  • Adaptability: Thrives in a fast-paced, evolving environment, with the flexibility to respond to market changes and seize new opportunities.
  • Communication: Exceptional communication skills, both written and verbal, with the ability to influence stakeholders at all levels.

The estimated salary for this position is R1,200,000 - R1,500,000 per annum, depending on experience and qualifications.

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