Executive Director of Regional Operations

1 month ago

Cape Town, Western Cape, South Africa MRI Software Full time

MRI Software is a leading provider of real estate software solutions, dedicated to improving lives through innovative technology. As we continue to grow and expand our global reach, we are seeking an exceptional leader to join our team in Cape Town, South Africa.

Job Overview:

We are looking for a highly experienced and skilled Manager of Professional Services to oversee the daily functions of our SA region Services team members. This individual will report directly to the Director of Delivery in South Africa, with dotted line reporting to Professional Services leadership in North America.

Key Responsibilities:

  • Lead the local Services team, providing guidance and support to approximately 10 SA Services employees.
  • Foster strong relationships with business leaders globally (NA, EMEA, and APAC) to build and support the SA Services team, focusing on culture and community, people management, and delivery excellence.
  • Drive global integration and standardization in the SA region by working with Professional Services Department Leadership to develop policies, standard operating procedures, and training/cross-training programs for SA Services teams.
  • Collaborate with global and local leadership to ensure a unified approach and manage resources effectively.
  • Contribute strategic vision and leadership aligned with MRI's Services plans and objectives to deliver technology initiatives supporting the organization's growth.
  • Optimize solutions to enhance performance, productivity, or reduce costs within or across Services Departments.
  • Serve as the Professional Services representative for unique challenges and needs of the SA region within the broader Services leadership structure.

Requirements:

  • 5+ years of experience in Business Management or a related field.
  • 5+ years of experience managing a global team or other relevant leadership experience.
  • Leadership: Demonstrated ability to inspire a team to achieve great things.
  • Execution: Demonstrated ability to take concrete actions to deliver and inspire.
  • Excellent communication, leadership, planning, motivation, coaching, and cross-team collaboration skills.
  • Strong documentation and presentation skills.
  • Collaborator with problem-solving, 'can-do' mindset, and client-centric focus.
  • Experience with other business SaaS offerings a plus.
  • Bachelor's degree in Business Management or a related field; Master's preferred – and/or relevant qualification and/or relevant experience.

About Our Company:

MRI Software values diversity, equality, and inclusion, creating an environment where everyone feels valued and respected. We strive to amaze as a global industry leader in real estate software, committed to delivering exceptional client experiences and driving growth in the PropTech space.

What We Offer:

  • A competitive estimated salary of $120,000 - $150,000 per annum, depending on experience.
  • A comprehensive benefits package, including medical aid scheme, personal pension plan, parental leave benefit, annual leave, public holidays, and flexible work arrangements.
  • Opportunities for professional development through tuition reimbursement schemes and flexibility to work from anywhere in the world for two weeks a year.
  • A dynamic and inclusive work environment that supports work-life balance and employee well-being.

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