High-Tech Support Specialist
2 weeks ago
Milkor Integrated Systems, a leading aerospace company with an international footprint, is seeking a highly skilled IT Desktop Support professional to join its team.
Key Responsibilities:- System Installation and Configuration: Set up and configure PCs and software components to ensure optimal usability.
- Troubleshooting and Repair: Diagnose and resolve hardware and software issues; repair or replace damaged hardware as needed.
- User Profile Management: Create and manage employee profiles on PCs and networks.
- Server Support: Provide support and maintenance for servers, both online and offline.
- System Upgrades: Upgrade systems and software to ensure compatibility across all computers.
- Security Management: Install and update antivirus software to maintain user-level security.
- Software and Hardware Testing: Evaluate and test new software and hardware to ensure performance and compatibility.
- User Support: Act as the first point of contact for error reporting and provide technical support to users.
- Department Collaboration: Foster positive relationships with all departments and colleagues to facilitate smooth IT operations.
- Reporting: Report directly to the IT Manager on various IT support activities and issues.
- Backup Operations: Conduct daily backup operations to safeguard data.
- Technical Documentation: Manage and maintain technical documentation related to IT systems and processes.
- Printer Maintenance: Set up, maintain, and troubleshoot printers to ensure efficient operation.
- Qualifications: Degree or certification in IT.
- Certifications: A+, N+, MCSE.
- Technical Knowledge: Basic knowledge of Windows Server, Active Directory, DHCP, DNS. Network printer knowledge. Advanced proficiency in Microsoft Office and other day-to-day software.
- Experience: 3-5 years in a similar role, working with environments of 20+ PCs.
- Transport: Own transport required.
- Proficiency: Advanced skills in Microsoft Office.
- Knowledge: Essential: Microsoft Server and Desktop software. Advantageous: Linux OS.
The estimated salary for this position is R250,000 - R350,000 per annum, depending on experience and qualifications.
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