High-Tech IT Support Specialist

5 days ago

Cape Town, Western Cape, South Africa Red Bull Full time

Red Bull South Africa is seeking a highly skilled and experienced IT Specialist to join our dynamic team. The ideal candidate will be responsible for providing top-notch IT support, managing end-user devices, and coordinating local IT projects.

About the Role

This role requires a proactive individual who can ensure seamless IT operations and contribute to the continuous improvement of our IT services.

  • Organize and provide day-to-day IT support, maximizing remote service desk use and output, and pushing for fast resolutions as well as meeting/event support if requested.
  • Ensure professional end-user IT onboarding by leveraging and contributing to global standards.
  • Leverage Incident, Request, Problem, Outage, and Change Management processes for local IT services.
  • Ensure professional and regular IT service communication towards end-users.
  • Administer local end-user account access and permissions in relevant tools and required management and monitoring platforms (e.g., for Workplace or IAM services).
  • Support local infrastructure components in cooperation with second-level support partners.
  • Collaborate on identifying and improving limitations or simplifying current services, processes, and tools for effective and quick alignment with relevant IT peers (local, remote Service Desk, IT Area).
Responsibilities
  • Ensure an up-to-date and accurate IT asset inventory within RB standards/tools.
  • Coordinate end-user device rollouts as well as device replacement cycles for client computing hardware, including peripherals (e.g., screens, headsets) and mobile devices.
  • Manage local network infrastructure, including events, in accordance with global standards.
  • Manage local office infrastructure across the life cycle (e.g., printers, meeting room equipment including room booking system, video conferencing devices, office access control, CCTV, and local phones).
  • Coordinate the RMA process for client computing and/or backend-hardware components.
Requirements
  • 3+ years of proven experience in IT support and infrastructure management.
  • Strong knowledge of IT management processes and tools (ITIL v3 experience, ServiceNow or equivalent tool experience appreciated)
  • Solid know-how in Microsoft Windows and Office, Mac, Mobile Devices, Networking and Security Services
  • Excellent communication and collaboration skills.
  • Ability to manage multiple tasks and projects effectively.
  • Strong analytical and problem-solving skills.
  • Team-oriented, self-motivated, and hands-on.
  • Spoken and written English mandatory.
  • Travel 0-10%
Benefits

We offer a competitive salary between $80,000 - $120,000 per year, depending on experience and qualifications.

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