Tech Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Ditto Hire Full time

About Ditto Hire

Ditto Hire is a leading technology company that provides innovative recruitment software solutions to staffing firms and hiring managers.

Salary Information

We offer a competitive base salary with commission, providing a lucrative compensation package for our Support Consultant role.

Job Description

As a Support Consultant at Ditto Hire, you will play a critical role in servicing our growing customer base by providing exceptional support via telephone, email, and support systems.

Key responsibilities include:

  • Providing friendly and efficient support to customers
  • Accurately recording and documenting activity through the ticket system
  • Ensuring effective communication with customers, colleagues, and management
  • Performing ad-hoc functions, projects, and training

Requirements and Qualifications

To succeed in this role, you will need:

  • A customer support background
  • Experience in support on large platforms
  • Excellent communication skills
  • Ability to learn quickly

Benefits and Opportunities

At Ditto Hire, we offer a comprehensive benefits package, including:

  • Competitive compensation (base salary with commission)
  • Comprehensive time-off and generous leave policies
  • Excellent working environment with exceptionally smart people
  • Collaborative, transparent, and fun office culture
  • Accelerated professional development
  • Constant learning and improvement

About You

We are looking for a resourceful individual with a strong sense of urgency, excellent telephone manners, and the ability to take initiative and solve problems. If you are a quick learner, comfortable in a dynamic tech environment, and enjoy sharing knowledge, we encourage you to apply for this exciting opportunity.



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