Tech Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa West Coast Personnel Full time
Job Title: Tech Support Analyst

West Coast Personnel is seeking a skilled Tech Support Analyst to join their team. As a key member of our technical support team, you will be responsible for providing top-notch support to our customers.

Key Responsibilities:
  • Resolve customer faults and provide temporary solutions
  • Take ownership of customer issues from first contact to resolution
  • Diagnose and understand customer faults with broadband, lines, email, wireless, VPN, routers, and VOIP
  • Liaise with other departments regarding customer issues and faults
  • Report new faults to suppliers and chase updates and progress
  • Contact Openreach engineers regarding line faults and SFI engineers regarding broadband faults
  • Keep up-to-date with technical support issues, IT policies, and best practices
  • Register and transfer domains, and configure POP3 email accounts
  • Configure and troubleshoot POP3/Exchange email clients, and troubleshoot VOIP issues
Requirements:
  • General knowledge of analogue and digital technology
  • General knowledge of Microsoft Windows
  • General technical knowledge of networking
  • Basic knowledge of PBX and PDQ equipment
  • General knowledge of ISDN technologies
  • General technical knowledge of the internet (ADSL, Fibre, etc.)
  • General basic knowledge of TCP/IP
  • Basic technical knowledge of web platforms
  • Good knowledge of mail platforms (IMAP, SMTP, POP3)
  • General knowledge of DNS
  • Exposure to mail clients

We are looking for a talented individual with a passion for technical support. If you have a strong background in telecoms and are looking for a new challenge, we would love to hear from you.



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