Healthcare Customer Experience Specialist

1 month ago


Cape Town, Western Cape, South Africa TTEC Full time
About This Role:

At TTEC, we're passionate about creating exceptional customer experiences that drive business results. As a Senior Healthcare Customer Service Representative, you'll play a critical role in delivering world-class service to our customers.

Key Responsibilities:
  • Answer incoming communications from customers on diagnostic imaging, life care solutions, surgical, or biomedical services.
  • Conduct research to provide answers for customers to resolve their issues.
  • Work hours that are designed to support USA customers, with shifts potentially ending as late as midnight local time.

What You'll Bring:
  • 2+ years of customer service experience plus some post-secondary education.
  • Comfortable with decision-making by assessing situations, researching potential solutions, and making recommendations.
  • A solution-oriented mindset to ensure happy customers.

About TTEC:
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We're committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

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