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Specialist Administrator: Section 13A – Employer Management and Maintenance Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Employer Management and Maintenance Specialist to join our team at Salt Employee Benefits. As a key member of our compliance team, you will be responsible for managing the end-to-end process of employer registration, ensuring seamless onboarding, and maintaining accurate employer details throughout their participation in our fund.
Key Responsibilities- Employer Registration and Onboarding: Manage the registration process from start to finish, including engaging with employers, ensuring completion of registration, and loading new employers onto our administration system.
- Data Management: Maintain accurate and up-to-date employer details, manage changes as needed, and perform data cleanup on our administration system.
- Statement of Account Management: Assist with the cleanup of employer statements of account when requested.
- Ad-Hoc Projects: Support the Manager: Compliance with various ad-hoc projects as delegated.
- Independence and Accountability: Work independently with minimal supervision, accept accountability for work done, and take responsibility for allocated tasks.
- Relationship Building: Build and maintain supportive relationships with internal and external stakeholders.
- Communication: Display a willing and helpful attitude, and action any other responsibilities allocated by the manager.
- Enquiry Resolution: Attend to all internal and external enquiries, assist service providers, and apply rules, policies, and administration procedures in accordance with company standards or service level agreements.
- Feedback and Escalation: Provide ongoing feedback to clients until enquiries are resolved, and action all escalated enquiries within hours.
- Efficiency and Productivity: Demonstrate excellent time management, manage work outflow timeously, and ensure that Service Level Agreements (SLAs) are adhered to.
- Flexibility and Adaptability: Be flexible and able to work under pressure, multitask, and adapt to changing priorities.
