Senior Administration Specialist

3 weeks ago


Cape Town, Western Cape, South Africa Old Mutual Full time

Job Summary

This role serves as a subject matter expert in a specific field of administration, product, or process. The successful candidate will act as a point of escalation for complex matters and provide expert guidance on operational and tactical decisions. They will also be responsible for delivering coordinated and integrated solutions to articulated problems.

Key Responsibilities

  • Advises on system enhancements and testing.
  • Coaches specialist staff and acts as an expert resource on major projects.
  • Functions as a subject matter expert in a specific field of administration, product, or process.
  • Often acts as a consultant on decision-making of operational and tactical importance.
  • Delivers coordinated and integrated solutions to articulated problems.
  • Checks and confirms accurate implementation of corrective action.

Personal Effectiveness

  • Accountable for service delivery through own efforts.
  • Ability to drive action through collaboration of team efforts.
  • Serves as a mentor and coach to colleagues.
  • Individually accountable for managing own time, tasks, and output quality over periods of 1 day to a maximum of three months.
  • Makes increased contributions by broadening individual skills.
  • Collaborates effectively with others to achieve personal results.
  • Accepts and lives the company values.

Requirements

  • Matric qualification.
  • Post-Matric qualification would be an advantage.
  • Advanced levels of computer literacy, including MS Suite Office (Excel, Word, PowerPoint).
  • Old Mutual product and process knowledge is essential.
  • Sound understanding of the insurance industry and FAIS.
  • Excellent communication, facilitation, and presentation skills.
  • Good interpersonal skills.
  • Excellent communication and writing skills.
  • Show initiative and drive.
  • Ability to work independently and be a reliable team player.

Competencies

  • Decision Making.
  • Gaining Commitment.
  • Information Monitoring.
  • Initiating Action.
  • Ownership.
  • Technical Knowledge.

Skills

  • Accountability.
  • Business.
  • Communication.
  • Customer Service.
  • Decision Making.
  • Learning and Development (L&D).
  • Project Management.


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