Senior IT Support Specialist
16 hours ago
We are a professional, agile, and innovative company that provides white-label IT Support and NOC services to Managed Service Providers (MSPs). Our goal is to enable MSPs to extend their services to their customers.
Job DescriptionWe are seeking a skilled Senior IT Support Specialist to join our team. As a Senior IT Support Specialist, you will work with a leading UK-based MSP to provide technical support and training to our customers.
This role involves working remotely initially and possibly hybrid at a later date. You will be a Senior L2 support engineer keen to progress towards L3 in the future.
Key Responsibilities- Administration and troubleshooting on SonicWall Firewalls (Gen 6 & 7)
- Switched Networks and VLANs based on HP, Aruba, Cisco, Meraki, and Ubiquiti equipment
- Administration and troubleshooting on Microsoft 365 Cloud Platform
- Administration and troubleshooting on Microsoft Intune and Defender
- Administration and troubleshooting on Microsoft Active Directory
- Administration and troubleshooting on Microsoft Windows Server OS (2016/2019/2022)
- Administration and troubleshooting on Microsoft Windows Desktop
- Endpoint Security products (e.g., ThreatLocker, Huntress EDR, MS Defender for Business)
- Knowledge of Cyber Security Frameworks (e.g., Cyber Essentials, CIS 8.0)
- Familiarity with Hudu Documentation Platform
- Flexible hybrid/remote working patterns
- Access to company-funded training and development opportunities
- Cross-border collaboration with leading MSPs and our colleagues in the UK, Sri Lanka, New Zealand, and the US
- Learning and exposure to the latest technologies
- A workplace committed to diversity, equity, inclusion, and belonging to a culture
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