Senior IT Support Specialist

16 hours ago


Cape Town, Western Cape, South Africa Uptime Solutions Ltd Full time
About Uptime Solutions Ltd

We are a professional, agile, and innovative company that provides white-label IT Support and NOC services to Managed Service Providers (MSPs). Our goal is to enable MSPs to extend their services to their customers.

Job Description

We are seeking a skilled Senior IT Support Specialist to join our team. As a Senior IT Support Specialist, you will work with a leading UK-based MSP to provide technical support and training to our customers.

This role involves working remotely initially and possibly hybrid at a later date. You will be a Senior L2 support engineer keen to progress towards L3 in the future.

Key Responsibilities
  • Administration and troubleshooting on SonicWall Firewalls (Gen 6 & 7)
  • Switched Networks and VLANs based on HP, Aruba, Cisco, Meraki, and Ubiquiti equipment
  • Administration and troubleshooting on Microsoft 365 Cloud Platform
  • Administration and troubleshooting on Microsoft Intune and Defender
  • Administration and troubleshooting on Microsoft Active Directory
  • Administration and troubleshooting on Microsoft Windows Server OS (2016/2019/2022)
  • Administration and troubleshooting on Microsoft Windows Desktop
Desirable Skills
  • Endpoint Security products (e.g., ThreatLocker, Huntress EDR, MS Defender for Business)
  • Knowledge of Cyber Security Frameworks (e.g., Cyber Essentials, CIS 8.0)
  • Familiarity with Hudu Documentation Platform
What We Offer
  • Flexible hybrid/remote working patterns
  • Access to company-funded training and development opportunities
  • Cross-border collaboration with leading MSPs and our colleagues in the UK, Sri Lanka, New Zealand, and the US
  • Learning and exposure to the latest technologies
  • A workplace committed to diversity, equity, inclusion, and belonging to a culture


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