Customer Service Consultant

1 month ago


Cape Town, Western Cape, South Africa InTouch CPT (Global Telesales (Pty) Ltd. ) Full time

Are you a customer service professional looking for a challenging role in a dynamic environment?

About the Job

We are seeking a highly skilled Customer Service Consultant to join our team at InTouch CPT (Global Telesales (Pty) Ltd.).

Job Description

This is an exciting opportunity to work as a key member of our global telesales team, providing exceptional customer service and support to clients worldwide.

Key Responsibilities:

  • Handle customer calls efficiently and effectively, ensuring timely resolution of queries and issues.
  • Ensure all work meets quality standards and business productivity goals.
  • Continuously seek opportunities for improvement and implement changes to enhance customer satisfaction.
  • Foster a culture of change and adaptability within the team.
  • Provide general information on Lufthansa and Star Alliance markets.
  • Process flight reservations, re-bookings, and re-routings.
  • Work flexible rotating shifts and public holidays as required.
Requirements

To be successful in this role, you will need:

  • At least 2 years of customer service experience in a contact centre or high-end retail environment.
  • A Grade 12/Matric/National Senior Certificate with passed subjects Mathematics, Geography, and Tourism at a level 4 aggregate, or a Diploma in Tourism.
  • Fluency in English, both verbal and written.
  • Proven customer service and sales skills.
  • Good understanding of computer systems and standard software.
What We Offer

We offer a competitive salary package, including:

$45,000 - $55,000 per annum based on experience and qualifications.

Benefits include:

  • Health days
  • Development programs and training opportunities
  • Health plan
  • Employee assistance program
  • Healthcare
  • Life insurance
  • Flight benefits

Please note that if you do not receive correspondence within 14 days of submitting your application, we regret to inform you that it has been unsuccessful.



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