Mandarin Speaking Customer Service Consultant

1 week ago


Cape Town, Western Cape, South Africa Mukuru Full time
Customer Service Consultant Job Description

We are seeking a highly skilled Mandarin speaking Customer Service Consultant to join our team in South Africa. As a key member of our customer support team, you will play a vital role in providing world-class service to our customers from the China corridor.

The ideal candidate will have excellent communication skills, both written and verbal, with the ability to resolve customer queries efficiently and effectively. They will be responsible for creating accurate orders, verifying documentation, and conducting security checks to onboard customers timeously.

This is an exciting opportunity for someone looking to develop their skills in customer service and make a real impact on our customers' experience.

Key Responsibilities:
  • Provide World-Class Customer Support: Respond to customer inquiries, resolve issues, and ensure that customers receive exceptional service.
  • Create Accurate Orders: Verify customer information, create orders, and ensure that all necessary documents are completed.
  • Verify Documentation: Check customer documentation for accuracy and completeness, and verify identification documents.
  • Conduct Security Checks: Conduct security checks to ensure the integrity of customer information and prevent potential fraudulent activities.

Requirements:

  • Grade 12 or Equivalent: A minimum of a Grade 12 certificate or equivalent qualification.
  • Degree/Diploma (Desirable): A degree or diploma in a relevant field is desirable but not essential.
  • Mukuru Customer Support Training Course: Completion of the Mukuru customer support training course is essential.
  • English and Mandarin Language Skills: Fluency in English and Mandarin languages is essential for effective communication with customers.
  • Customer Service Experience: At least one year of customer service experience is essential.

Salary: R250,000 - R300,000 per annum based on experience.

Location: Cape Town or Pretoria, South Africa.

About Us: Mukuru is a leading financial services company that provides innovative solutions to its customers. We are committed to excellence and are seeking like-minded individuals to join our team.



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