Sesotho Language Customer Service Representative

2 months ago


Cape Town, Western Cape, South Africa mPower People Solutions Full time
About the Role

We are seeking a highly skilled and fluent Sesotho speaking Inbound Customer Service Agent to join our team at mPower People Solutions.

Key Responsibilities
  • Provide exceptional customer service to clients via an inbound line, responding to general contract and transactional inquiries.
  • Identify and understand customer needs, delivering a first-class customer experience while increasing business profitability.
  • Utilize the in-house operating system to research and resolve customer issues.
  • Complete call logs and reports, ensuring accurate and timely documentation.
  • Assist irate customers and escalate issues to senior agents or team leaders as needed.
  • Maintain high productivity levels and quality standards, adhering to company policies and practices.
  • Perform daily administrative tasks, accurately capturing required information in CRM systems.
Requirements
  • Minimum 1 year of inbound call centre experience.
  • Customer service experience, with a focus on administration and communication.
  • Proficient in MS Office Suite applications.
  • Grade 12 (Must Have) and formal call centre qualifications (advantageous).
What We Offer

A competitive salary of R9500 per month, along with opportunities for growth and development in a dynamic and supportive environment.



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