Sesotho Language Customer Service Representative
2 months ago
We are seeking a highly skilled and fluent Sesotho speaking Inbound Customer Service Agent to join our team at mPower People Solutions.
Key Responsibilities- Provide exceptional customer service to clients via an inbound line, responding to general contract and transactional inquiries.
- Identify and understand customer needs, delivering a first-class customer experience while increasing business profitability.
- Utilize the in-house operating system to research and resolve customer issues.
- Complete call logs and reports, ensuring accurate and timely documentation.
- Assist irate customers and escalate issues to senior agents or team leaders as needed.
- Maintain high productivity levels and quality standards, adhering to company policies and practices.
- Perform daily administrative tasks, accurately capturing required information in CRM systems.
- Minimum 1 year of inbound call centre experience.
- Customer service experience, with a focus on administration and communication.
- Proficient in MS Office Suite applications.
- Grade 12 (Must Have) and formal call centre qualifications (advantageous).
A competitive salary of R9500 per month, along with opportunities for growth and development in a dynamic and supportive environment.
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Sesotho Language Customer Service Representative
4 weeks ago
Cape Town, Western Cape, South Africa mPower People Solutions Full timeCustomer Service Representative - Sesotho SpeakerWe are seeking a highly skilled and fluent Sesotho speaker to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key Responsibilities:Respond...
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Sesotho Language Customer Service Representative
2 months ago
Cape Town, Western Cape, South Africa mPower People Solutions Full timeAbout the RoleWe are seeking a highly skilled and fluent Sesotho language speaker to join our team as an Inbound Customer Service Agent. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences through effective communication and problem-solving skills.Key ResponsibilitiesRespond to customer...
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Sesotho Language Customer Service Representative
2 months ago
Cape Town, Western Cape, South Africa mPower People Solutions Full timeAbout the RoleWe are seeking a highly skilled and fluent Sesotho speaking Inbound Customer Service Agent to join our team at mPower People Solutions.The ideal candidate will have a strong background in customer service, with a minimum of 1 year of experience in an inbound call centre environment. Proficiency in MS Office Suite applications and a Grade 12...
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Sesotho Language Customer Service Representative
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Sesotho Language Customer Service Representative
1 month ago
Cape Town, Western Cape, South Africa mPower People Solutions Full timeAbout the RoleWe are seeking a highly skilled and fluent Sesotho speaking Inbound Customer Service Agent to join our team at mPower People Solutions.The successful candidate will be responsible for providing exceptional customer service to our clients, responding to general contract and transactional inquiries, and resolving customer issues in a timely and...
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