Customer Service Coordinator

18 hours ago


Cape Town, Western Cape, South Africa Objective Personnel Full time
Job Title: Customer Orders Administrator

We are seeking a highly organized and detail-oriented Customer Orders Administrator to join our team at Objective Personnel. As a key member of our sales and customer service team, you will be responsible for ensuring seamless order processing, customer satisfaction, and sales growth.

Key Responsibilities:
  • Process customer purchase orders efficiently and accurately, ensuring timely delivery or collection.
  • Verify and update order information, including customer details, pricing, and stock availability.
  • Proactively communicate with customers to address queries and provide timely feedback on stock-related matters.
  • Collaborate with drivers to plan and schedule customer deliveries based on geographic areas and specific days.
  • Generate customer collection and delivery pick slips for the warehouse to facilitate efficient picking and packing processes.
  • Direct valuable feedback from customers to relevant departments and sales representatives to contribute to continuous improvement.
  • Assist walk-in customers with existing and new collection orders, card and cash payments, or stock-related questions.
  • Keep up-to-date with product and service information and updates.
  • Phone existing customers to generate additional sales and follow up on current database leads.
  • Source new potential customers to expand the current customer database through cold calling.
  • Understand customers' needs and identify new sales opportunities.
Requirements:
  • Matric qualification
  • At least 2 years of experience in sales
What We Offer:

As a Customer Orders Administrator at Objective Personnel, you will have the opportunity to work in a dynamic and supportive team environment, with a focus on customer satisfaction and sales growth. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting role.



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