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Personalized Service Coordinator

2 months ago

Cape Town, Western Cape, South Africa Crew Life at Sea Full time
Job Title: Butler

Crew Life at Sea is seeking a skilled Butler to join our team. As a Butler, you will be responsible for providing exceptional personalized service to our guests, ensuring their every need is met and exceeded.

Key Responsibilities:
  • Personalized Service: Anticipate and attend to the needs of our guests, providing a seamless and memorable experience.
  • Guest Assistance: Greet guests warmly, assist with luggage handling, and provide information on ship amenities and activities.
  • Dining Coordination: Arrange dining reservations, special requests, and communicate with the dining team to ensure a high level of service.
  • In-Cabin Services: Maintain guest cabins to the highest standards of cleanliness and organization, offering turndown service and refreshments as needed.
  • Butler Services: Fulfill various guest requests, including in-room dining, garment pressing, and shoe shining services.
  • Personal Shopping: Assist guests with onboard shopping, providing product information and arranging purchases for delivery to their cabins.
  • Entertainment and Excursions: Assist guests with entertainment options, including organizing and coordinating reservations for shows, excursions, and spa appointments.
  • Communication and Coordination: Maintain effective communication with guests, colleagues, and ship departments to ensure seamless delivery of services.
  • Special Services: Provide additional services as required, including packing and unpacking luggage, organizing private parties, and arranging special amenities.
Requirements:
  • Customer Service Skills: Exceptional customer service skills, with a friendly and polished demeanor.
  • Attention to Detail: Meticulous attention to detail to anticipate guest needs and ensure accuracy in service delivery.
  • Discretion and Professionalism: Demonstrated ability to exercise discretion, confidentiality, and professionalism in handling guest interactions and personal information.
  • Multilingual Skills: Proficiency in English is required, with additional language skills advantageous.
  • Cultural Awareness: Cultural sensitivity and awareness to cater to a diverse international clientele.
  • Organization and Time Management: Strong organizational and time management skills to handle multiple tasks and prioritize effectively.
  • Flexibility: Willingness to work irregular hours, including evenings, weekends, and holidays, as required by the cruise ship's schedule and guest demands.
  • Previous Experience: Prior experience as a Butler or in a similar personalized service role is preferred.
  • Problem-Solving Abilities: Ability to think quickly, adapt to changing circumstances, and provide solutions to meet guest needs.

Remote Work: No