Service Operations Coordinator
6 days ago
Location: Cape Town
Salary: Market Related
We are seeking a highly skilled and organized Service Administrator to join our team at The Legends Agency. As a key member of our service team, you will be responsible for providing exceptional customer service, coordinating service activities, and ensuring the smooth operation of daily service tasks.
Key Responsibilities:
- Client Assistance:
- Provide prompt and professional assistance to clients via phone, email, and in-person.
- Communicate effectively with clients to address their needs and concerns.
- Service Coordination:
- Coordinate with service providers to ensure timely follow-up and resolution of client issues.
- Prepare and send quotes to clients based on assessments and follow up as needed.
- Verify and sign off on bills to ensure accuracy.
- Scheduling and Organization:
- Book call-outs and jobs for the day on the calendar.
- Schedule technicians for the day and ensure they have the necessary information and resources.
- Ensure technicians have the required parts and tools for their tasks.
- Equipment Management:
- Tag equipment coming in for repairs with client details.
- Order parts as needed and ensure timely delivery.
- Site Visits:
- Visit sites as required to oversee or assist with service activities.
- General Administration:
- Maintain accurate and organized records of all service activities.
- Ensure all administrative tasks related to service are completed efficiently.
Requirements:
- Previous experience in the service industry.
- Valid driver's license.
- Strong organizational and multitasking skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Professional demeanor and promptness in all interactions.
Benefits:
- Competitive salary.
- Opportunities for professional growth and development.
- Supportive and collaborative work environment.
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