Service Operations Coordinator

6 days ago


Cape Town, Western Cape, South Africa The Legends Agency Full time
Job Title: Service Administrator

Location: Cape Town

Salary: Market Related

We are seeking a highly skilled and organized Service Administrator to join our team at The Legends Agency. As a key member of our service team, you will be responsible for providing exceptional customer service, coordinating service activities, and ensuring the smooth operation of daily service tasks.

Key Responsibilities:

  • Client Assistance:
    • Provide prompt and professional assistance to clients via phone, email, and in-person.
    • Communicate effectively with clients to address their needs and concerns.
  • Service Coordination:
    • Coordinate with service providers to ensure timely follow-up and resolution of client issues.
    • Prepare and send quotes to clients based on assessments and follow up as needed.
    • Verify and sign off on bills to ensure accuracy.
  • Scheduling and Organization:
    • Book call-outs and jobs for the day on the calendar.
    • Schedule technicians for the day and ensure they have the necessary information and resources.
    • Ensure technicians have the required parts and tools for their tasks.
  • Equipment Management:
    • Tag equipment coming in for repairs with client details.
    • Order parts as needed and ensure timely delivery.
  • Site Visits:
    • Visit sites as required to oversee or assist with service activities.
  • General Administration:
    • Maintain accurate and organized records of all service activities.
    • Ensure all administrative tasks related to service are completed efficiently.

Requirements:

  • Previous experience in the service industry.
  • Valid driver's license.
  • Strong organizational and multitasking skills.
  • Excellent communication skills, both written and verbal.
  • Ability to work independently and as part of a team.
  • Professional demeanor and promptness in all interactions.

Benefits:

  • Competitive salary.
  • Opportunities for professional growth and development.
  • Supportive and collaborative work environment.


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