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Customer Service Coordinator

2 months ago

Cape Town, Western Cape, South Africa Objective Personnel Full time
Customer Orders Administrator

We are seeking a highly organized and detail-oriented Customer Orders Administrator to join our team at Objective Personnel. As a key member of our sales team, you will be responsible for efficiently receiving, processing, and invoicing customer purchase orders for delivery or collection.

Key Responsibilities:
  • Order Processing: Receive, process, and invoice customer purchase orders for delivery or collection, ensuring accuracy and efficiency.
  • Credit Notes: Process credit notes as required, maintaining accurate records and communicating with customers.
  • Delivery Planning: Strategically plan and schedule customer deliveries based on geographic areas and specific days, collaborating with drivers to ensure timely delivery.
  • Quotations and Collections: Request quotations and arrange collections/deliveries for clients requiring courier services.
  • Order Verification: Verify and update the accuracy of purchase orders, proforma invoices, and tax invoices/credit notes, including customer information, pricing, stock availability, and account status.
  • Customer Communication: Proactively contact customers through phone or email to address queries and provide timely feedback on stock-related matters, including out-of-stock items, ETAs on backorders, delivery dates, and stock substitutes.
  • Order Expedite: Expedite orders through various departments, including finance, purchasing, warehouse, and sales, ensuring seamless order fulfillment.
  • Pick Slips and Feedback: Generate customer collection and delivery pick slips for the warehouse, facilitating efficient picking and packing processes, and direct valuable feedback from customers to relevant departments and sales representatives.
  • Customer Support: Assist walk-in customers with existing and new collection orders, card and cash payments, or stock-related questions, ensuring a positive customer experience.
  • Product and Service Updates: Stay up-to-date with product and service information and updates, ensuring accurate knowledge to support customers.
  • Sales Support: Phone existing customers to generate additional sales, and assist with general office administration duties, including answering telephones, filing, scanning documentation, and other clerical tasks.
  • Additional Tasks: Provide support to various departments by undertaking additional tasks as required, and assist with internal sales requests, queries, and new sales opportunities.

Requirements: To be successful in this role, you will need at least 2 years of experience in sales, a matric qualification, and excellent communication and organizational skills. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.