Global Driver Platform Customer Service Representative

2 days ago


Cape Town, Western Cape, South Africa Isilumko Staffing (JHB) Full time
About the Opportunity

We are seeking a Global Driver Platform Customer Service Representative to join our team in Cape Town on a 6-month contract. In this role, you will provide exceptional support to our driver partners and contribute to their overall satisfaction.

Job Summary
  • Deliver outstanding customer service to our driver partners
  • Design and implement effective initiatives to improve customer satisfaction
  • Manage time effectively to meet deadlines and achieve goals
  • Verify and review vehicle documents
  • Offer customized solutions to address driver partner concerns
  • Resolve issues efficiently
  • Support in onboarded partner drivers
Requirements
  • Highly qualified individual with a Matric qualification
  • Minimum 4-6 years of customer service experience, preferably in international campaigns
  • Ability to think creatively and develop innovative solutions
  • Energetic and focused individual with strong communication skills
  • Proficient in using Microsoft Office applications, including PowerPoint and Google Docs/Sheets
  • Excellent English communication skills
  • Strong analytical and time management skills
  • Customer-centric approach
  • Clear criminal record
Estimated Annual Salary

The estimated annual salary for this role is approximately R260,000 - R310,000, depending on qualifications and experience.

About Isilumko Staffing (JHB)

Isilumko Staffing (JHB) is a reputable staffing agency dedicated to providing exceptional services to our clients and candidates.



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