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Customer Service Representative

1 week ago

Randburg, Gauteng, South Africa Santam Insurance Full time

**About the Role:**

We are seeking a highly skilled and motivated Motor Claims Service Consultant to join our team in Johannesburg. As a key member of our claims administration team, you will be responsible for processing and managing motor claims from end to end.

**Key Responsibilities:**

  1. Manage workload and instructions from all systems.
  2. Ensure completeness and correctness of documents.
  3. Ensure accuracy of data captured on Santam systems.
  4. Responsible for all actions to get claim assessment ready.
  5. Contact clients or intermediaries telephonically/email for any identified outstanding information.
  6. Liaise with brokers.
  7. Handle complaints, queries and all interaction with clients, intermediaries, service providers, internal stakeholders, relationship managers, claims committee and underwriters.
  8. Process payments and orders as per assessor recommendation and instruction.
  9. Responsible for arranging and managing car hire requests and extensions.

**Requirements:**

  • Matric.
  • Fully computer literate (MS Office).
  • Minimum 5 years' claims experience.
  • Claims handling, pre-support and or post support experience is advantageous.
  • Customer service interaction with role players in the motor industry.
  • Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage.