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Contact Centre Representative
2 weeks ago
We're a leading online gaming company, seeking highly motivated and customer-focused Contact Centre Representatives to join our team. As a Contact Centre Representative, you'll be the first point of contact for our customers, responding to their queries, resolving issues, and providing excellent support via phone, email, and live chat.
Your responsibilities will include:
- Responding to customer inquiries and resolving issues in a professional and courteous manner.
- Managing multiple customer interactions simultaneously, prioritizing tasks to meet business objectives.
- Collaborating with cross-functional teams to develop and implement process improvements.
- Continuously improving knowledge and skills to enhance customer experience.
Requirements for this role include:
- A minimum of 1 year experience in a customer-facing role, preferably in a contact centre or similar environment.
- Diploma/Degree in a related field or equivalent experience.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Familiarity with customer relationship management software and technology.
We offer a great variety of personal and professional benefits to help you thrive at Betway Africa. This includes:
- We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
- Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
