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Claims Professional Job in Financial Services

1 week ago


Johannesburg, Gauteng, South Africa Telesure Investment Holdings Full time

Job Summary

We are seeking a Claims Consultant to join our team and process claims efficiently and accurately.

Main Responsibilities:

  1. Claims Processing
    Draw on relevant criteria to process claims efficiently and accurately.
  2. Customer Relationship Management
    Carry out standard activities to complete customer requests.
  3. Data Analysis and Decision Making
    Investigate claims, analyse information, and make decisions according to established criteria.
  4. Operational Efficiency
    Organise work schedule to complete tasks within set parameters.
  5. Support and Development
    Produce and provide best practice support to customers on the claims administration process.
  6. Communication and Document Control
    Respond to routine requests using telephonic conversation or emails and create and maintain files containing correspondence relating to policies and matters.
  7. Claim Documentation
    Prepare and manage claim documentation for customers.

Qualifications and Experience

Grade 12 or SAQA Accredited Equivalent; 1 or more years' Financial Services industry experience; Call Centre Experience; STI experience; 1 or more years' Claims Experience.