Claims Service Professional

3 days ago


Johannesburg, Gauteng, South Africa Sanlam Limited Full time

As a Motor Claims Service Consultant, you will be responsible for the processing and claims administration end to end on assigned claims.

The purpose of this position is to ensure that the claim is validated and applicable assessors are appointed through engaging with relevant stakeholders once the claim is assessment ready.

Key Responsibilities
  • Manage workload and instructions from all systems
  • Ensure completeness and correctness of documents
  • Ensure accuracy of data captured on Santam systems
  • Responsible for all actions to get claim assessment ready
  • Contact client or intermediary telephonically/email for any identified outstanding information
  • Liaise with brokers
  • Handle complaints, queries and all interaction with clients, intermediaries, service providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters
  • Process payments and orders as per Assessor recommendation and instruction
  • Responsible for arranging and managing car hire requests and extensions
Requirements
  • Matric
  • Fully computer literate (MS Office)
  • Minimum 5 years' claims experience
  • Claims handling, pre-support and or post support experience is advantageous
  • Customer service - interaction with role players in the motor industry
  • Knowledge of Abuntex, BPM, Claim Centre and Codeplex will be an advantage

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