Claims Professional
5 days ago
Hollard Insure is looking for a dedicated Graduate: Liabilities Negotiator to join their Specialised Claims Services Department for a 12-month graduate programme.
This role involves learning to navigate the complex process of Third Party Claims, centring on achieving operational efficiencies and delivering exceptional customer experiences.
Key Tasks:
- Strategically manage Third Party claims, striving for improved liability ratios, increased productivity, and enhanced customer satisfaction.
- Finalise claims in accordance with established protocols, ensuring seamless updates across various systems.
- Maintain open lines of communication with colleagues, fostering a culture of cooperation and innovative problem-solving.
- Remain committed to Hollard's mission, embodying its core values and principles.
- Achieve set performance targets and contribute to team success.
- Invest in continuous learning and professional growth opportunities.
- Stay informed about and follow company guidelines related to resource allocation.
- Build lasting relationships with customers, addressing their concerns and resolving any issues that may arise.
- Continuously monitor and report on customer satisfaction, suggesting improvements to processes where necessary.
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