Motor Claims Professional

4 days ago


Johannesburg, Gauteng, South Africa Sanlam Limited Full time

The Motor Claims Service Consultant role at Santam involves processing and administering claims from start to finish, ensuring timely resolution and excellent customer service.

Duties and Responsibilities
  • Manage workload and instructions from various systems
  • Ensure completeness and correctness of documents
  • Accurately capture data on Santam systems
  • Coordinate and oversee all actions on claims in the Merit Motor channel
  • Contact clients or intermediaries telephonically/email for any identified outstanding information
  • Liaise with brokers
  • Handle complaints, queries, and interactions with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee, and Underwriters
  • Process payments and orders as per Assessor recommendation and instruction
  • Arrange and manage car hire requests and extensions
Requirements and Qualifications
  • A Matric qualification
  • Fully computer literate (MS Office)
  • A minimum of 5 years' claims experience
  • Claims handling, pre-support, and post-support experience is advantageous
  • Customer service interaction with role players in the motor industry
  • Knowledge of Abuntex, BPM, Claim Centre, and Codeplex is an advantage


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