Operations Support Specialist
2 days ago
We're seeking a seasoned professional with a proven track record in administration and process management to join our team as a Business Process Administrator. This is an exceptional opportunity to leverage your expertise in creating a seamless client experience and driving operational efficiency.
In this role, you'll have the chance to showcase your organizational skills, attention to detail, and ability to maintain accurate records and reports. You'll also collaborate closely with our cross-functional teams to ensure effective communication and client satisfaction.
Key Tasks:
- Record Management: Maintain and update essential SMO documentation, including policies, procedures, and client interaction records.
- Reporting Support: Assist in preparing and presenting reports to clients, using data provided by the Business Process Manager and relevant team members.
- Service Delivery Coordination: Coordinate activities related to client service delivery, including tracking service improvement requests and facilitating clear communication between teams.
About IOCO IS:
We're a passionate team of innovators and problem-solvers dedicated to delivering exceptional client experiences through sustainable, innovative IT infrastructure solutions.
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