Customer Success Manager

7 days ago


Johannesburg, Gauteng, South Africa Communicate Recruitment Full time

Job Summary:

We are seeking a highly skilled and motivated Customer Relationship Manager to join our team at Communicate Recruitment. As a key member of our team, you will be responsible for building and nurturing relationships with our clients, ensuring they maximize the value of our software solutions.

Key Responsibilities:

  • Develop and execute strategies to build strong relationships with clients and drive business growth.
  • Provide exceptional customer service and support to ensure client satisfaction and retention.
  • Work closely with cross-functional teams to identify and pursue new business opportunities.
  • Collaborate with sales teams to develop and implement sales strategies.
  • Stay up-to-date with industry trends and competitor activity to ensure our clients remain competitive.

Requirements:

  • Proven experience in a customer-facing role, preferably within the software or technology sector.
  • Strong sales and negotiation skills with a track record of meeting or exceeding targets.
  • Excellent communication and interpersonal skills, with the ability to build rapport quickly.
  • Self-motivated, goal-oriented, and able to work independently.
  • Must be based in Johannesburg and have a valid driver's license and own car.
  • A passion for technology and a keen interest in understanding software solutions.

Qualifications:

  • Any tertiary qualification would be beneficial.


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