Customer Relations Manager

2 days ago


Johannesburg, Gauteng, South Africa Watershed Consulting Full time

Watershed Consulting is seeking a highly skilled Customer Relations Manager to join our team. The ideal candidate will have a strong background in sales and marketing, with a minimum of 5 years of experience in a B2B environment. Logistics and warehousing experience is an added advantage. The successful candidate will be responsible for ensuring consistent, transparent, and high-quality management of CRM functions within Warehouse and Logistics Services. This role involves taking ownership of key strategic reports, overseeing CRM processes, and managing sales administration to enhance operations, reduce costs, and improve customer service. The Customer Relations Manager will be responsible for data analysis and reporting, relationship and process management, customer relations, cross-functional coordination, and reporting and administration. The ideal candidate will have excellent communication, administrative, and organizational skills, as well as strong analytical, management, and leadership abilities. If you are a proactive, disciplined, and self-motivated individual with a strong attention to detail and a customer-focused mindset, we encourage you to apply for this exciting opportunity. The successful candidate will be responsible for expanding business with existing customers, maintaining SLA agreements, achieving KPIs set by HOD Customer Relations, and managing CRM processes and key reports aligned with company strategy. The ideal candidate will have a strong understanding of logistics and transport industry and operational processes, as well as strong computer literacy and report compilation skills. If you are a results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this challenging and rewarding role.



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