Insurance Sales Team Manager

2 months ago


Johannesburg, Gauteng, South Africa CallForce Full time
Job Description

Job Title: Insurance Team Leader

Company: CallForce

Job Summary:

We are seeking an experienced Insurance Team Leader to lead our dynamic sales team to success. As a key member of our leadership team, you will be responsible for developing and implementing sales strategies, coaching and supporting sales agents, and overseeing day-to-day sales operations to drive revenue growth and maximize profitability.

Key Responsibilities:

  • Team Management: Manage and motivate a team of insurance sales agents to achieve sales targets and deliver exceptional customer service.
  • Sales Strategy: Develop and implement sales strategies to drive revenue growth and maximize profitability.
  • Coaching and Development: Provide coaching and feedback to sales agents to enable them to improve their performance and achieve their full potential.
  • Operational Oversight: Oversee day-to-day sales operations, including transaction and call monitoring, quality assurance, and productivity management.
  • Compliance and Risk Management: Ensure compliance with internal policies and procedures, external regulations, and information security standards.
  • Reporting and Analysis: Provide regular reporting and analysis to management on sales performance, customer satisfaction, and team productivity.

Requirements:

  • Leadership Experience: At least 2 years' experience in a leadership role, preferably in contact centre short-term insurance sales.
  • Technical Skills: Must be technologically savvy and able to use sales and customer relationship management software.
  • Education: Matric or equivalent qualification.
  • Certifications: Certificate in supervisory management or equivalent qualification.
  • Soft Skills: Excellent communication, leadership, and problem-solving skills.

What We Offer:

As a member of our team, you will have the opportunity to work with a dynamic and growing company, develop your leadership skills, and make a positive impact on our clients' lives.



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