ServiceNow Administrator

2 days ago


Cape Town, Western Cape, South Africa Planet10 Full time
Job Description

We are seeking a highly skilled ServiceNow Administrator to join our team at Planet10. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our ServiceNow platform.

Key Responsibilities
  • DR Readiness and Testing: Conduct thorough DR readiness reviews and tests, documenting TRPs and performing DR failovers as needed.
  • Service Catalogue Maintenance: Maintain and update our ServiceNow Service Catalogue, ensuring it remains accurate and up-to-date.
  • Password Management: Manage system account passwords, ensuring secure access to our systems.
  • Foundation Data Audit: Identify and rectify data misalignments in our foundation data.
  • Complex User Requests: Assist with low-code configuration and other complex user requests.
  • Security Patching: Apply security patches and remediate vulnerabilities to ensure our systems remain secure.
  • Release Management: Log and implement changes as per our Release schedule or urgent incident fixes.
  • System Configuration: Perform minor system configuration tasks, such as dropdown list changes and system configuration.
  • Incident Management: Attend Major Incident Boilers (P1 and P2 incidents) and log problem cases with OEM, ensuring SLAs are met.
  • Test and Deploy: Test and deploy application patches/fixes, and implement workarounds where OEM fixes are pending.
  • System Maintenance: Perform system maintenance tasks, such as DB indexing.
  • Data Remediation: Remediate data errors, including foundation data and transactional data.
  • Reporting: Generate OEM incident reports and incident reports.
  • Environment Management: Manage our QA environments, including snapshots.

Requirements

  • Experience in ServiceNow Administration and ServiceNow application configuration.
  • Hands-on knowledge of UNIX commands, shell scripts, Database SQL, DB Indexing, etc.
  • Hands-on knowledge in system administration, installation, configuration, and upgrade of ServiceNow suite of products.


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