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Commercial Team Leader

2 months ago

Cape Town, South Africa Logicalis, Inc. Full time

Why choose Logicalis?

It’s not just IT solutions, It’s IT global know-how  Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic

ROLE PURPOSE

Manages and leads the commercial team responsible for sales assistance, quoting, procurement and contract management. The person will lead all aspects of team deliverables, timelines, and streamlining communication/coordination with sales, practices, suppliers, PMO and the clients. You will also be responsible for the cross training of the various functions to ensure business continuity.

ROLE RESPONSIBILITIES:

The Commercial Team Leader is responsible for ensuring the overall success of the channel from quoting to procurement whilst meeting timelines and supporting front-end sales with competitive pricing and speedy turnarounds.  It is key for this person to understand and keep all related business processes up to date.

Business Functions in scope:

  • Quoting
  • Procurement
  • Sales Administration
  • Contract Renewals
  • Hardware and Software Renewals

DELIVERY RESPONSIBILITIES:

People Management

  • Build a qualified commercial team through innovative hiring and training techniques. Responsible for recruitment, soft skills coaching, training and retention of the department. 
  • Implement effective staffing and scheduling models for guaranteed coverage at the lowest possible costs.  
  • Overall responsibility for the management and development of the commercial team personnel and achievement of team objectives. 
  • Develop a customer care philosophy that ensures customer satisfaction (internal and external)
  • Analyse team performance through various statistical and reporting methods.  
  • Market the image of the commercial team that ‘showcases’ and advances company sales and success.
  • Effectively manage all day-to-day team activities and escalations. 

Supplier Management

  • Management of Suppliers and key client business partner relationships, ensuring their services are consistently achieved and improved. 

Procurement

  • Processing of all orders (Internal and Client orders)
  • Communicate with BRM/BRDs should pricing/hardware change
  • Pro-actively keeping all stakeholders up to date on the progress of order/delivery
  • Manage the communication with PMO when orders have been processed for Project

Process Management

  • Adhere to and maintain formal procedures for consistency and quality output. 
  • Proactive management of the team by taking an influential lead in managing change and the implementation/development of an end-to-end commercial process.
  • Continually re-develop processes according to best practices. 
  • Ensuring all processes have relevant controls to pick up on any potential mistakes.
  • Implement methodologies to improve turnaround time, manage customer perceptions, and build strong internal relationships.  
  • Active Quality and Time management

  • PERSON REQUIREMENTS:

  • Strong interpersonal skills used to effectively communicate within the organisation as well as with external stakeholders such as customers and distribution
  • Strong commercial skills
  • Analytical skills
  • Business presentation skills
  • Strong verbal, written and communication skills
  • Negotiation skills
  • Good, developed business acumen
  • Planning and organizing
  • Delivering results and meeting customer expectations
  • Presenting and communicating information
  • Stakeholder Management
  • Ability to work in a high-pressure environment
  • Negotiation skills
  • Excellent verbal and written communications

EXPERIENCE:

  • Solid record of relationship-building with Suppliers
  • Experience working in a commercial team and understanding of the functions required to successfully manage such a division

QUALIFICATIONS:

  • Minimum of 3 years’ experience in running a similar function within a systems integrator