Current jobs related to Event Management Shift Lead - Cape Town - Logicalis, Inc.

  • Event Management Shift Lead

    1 month ago

    Cape Town, South Africa Logicalis Full time

    Job Description Why choose Logicalis?It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.Our customers span industries and geographical...

  • Lead Assigner

    4 days ago

    Cape Town, South Africa Lead Capital Group Full time

    **Purpose of the Role** As a lead distributor you ensure that leads are distributed timeously to ensure consistent productivity across the entire sales floor. This individual must have a good understanding of sales techniques and the ability to motivate employees of varying seniority. **Key Responsibilities include, but are not limited to** - Attend daily...

  • Event Coordination Lead

    2 weeks ago

    Cape Town, Western Cape, South Africa Logicalis Full time

    Job Title: Event Management Shift LeadAbout the Role:We are seeking an experienced Event Management Shift Lead to join our team at Logicalis.Key Responsibilities:Ensure the smooth running of our customers' environments by taking accountability for all Infrastructure alert incidents and detections.Resolve incidents and detections according to the Incident...

  • Senior Event and Entertainment Manager

    5 months ago

    Cape Town, South Africa Management Recruitment Group Full time

    **Senior Event and Entertainment** Manager** **Relocation Opportunity - South Africa, Western Cape** **Permanent, full time** **About the role**: On behalf of our client, The Management Recruitment Group is currently in search of a dynamic Senior Event and Entertainment Manager for a vibrant cultural and tourism hub nestled in the picturesque Western Cape....

  • Assistant Groups

    5 months ago

    Cape Town, South Africa Belmond Management Full time

    As an Assistant Groups and Events Manager at Mount Nelson, A Belmond Hotel, you will assist in managing the day-to-day functioning of the Groups and Events team and the efficient running of the office. Our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail...

  • Sales Agents

    4 days ago

    Cape Town, South Africa Lead Capital Group Full time

    We are looking for exceptional sales agents, someone motivated and determined, doesn’t take no for an answer. Able to use logic and understanding, present the product knowledge clearly and efficiently, while keeping the client engaged at every step. We are a leading international sales department focusing on clients across the world. Our sales agents make...

  • Operations & Customer Service Agent

    5 months ago

    Cape Town, South Africa Shift Full time

    **Job Title**:Operations & Customer Service Agent **Location**: Cape Town (working from home) **Contract**: 3 months contract **Hours**: Full time - 45 hours per week **Shifts**:Between 8am and 11pm (UK time) - Any 5 out of 7 days per week **Salary**: R8,500 to R12,000 per month **Equipment**: Laptop, screen and UPS supplied Shift is a rapidly growing...

  • Team Leader/senior

    4 days ago

    Cape Town, South Africa Lead Capital Group Full time

    As a Team leader/Senior your role is to oversee performance of a team by providing leadership, coaching and support to your team and develop plans to achieve the individual, team and business targets. This individual must have a good understanding of sales techniques and the ability to motivate employees within their team at all times. **KEY...

  • Deputy Shift Leader

    5 months ago

    Cape Town, South Africa Outsourced Personnel Full time

    We are currently recruiting for a deputy shift leader for a manufacturing concern to be based in Atlantis Cape Town You will be required to work shifts, and preferably have your own suitable transport. **RESPONSIBILITIES** - Ensure production teams understand the production plan and expectations - Ensure minimum quality levels are maintained - Ensure...

  • Groups & Events Coordinator

    6 days ago

    Cape Town, South Africa Belmond Management Full time

    Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Groups & Events Coordinator

    3 days ago

    Cape Town, South Africa Belmond Management Full time

    Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your moment! Primary...

  • Groups & Events Coordinator

    5 months ago

    Cape Town, South Africa Belmond Management Full time

    Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your moment. Primary...

  • Groups & Events Coordinator

    3 weeks ago

    Cape Town, South Africa Belmond Management Full time

    Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale business event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your moment. Primary...

  • Shift Operations Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa TSU International Full time

    Job Purpose:A Shift Supervisor is responsible for overseeing operations during a specific shift at a workplace. Their job purpose typically includes the following key responsibilities. They manage and oversee the work of employees during their shift, ensuring that tasks are completed efficiently and effectively. This includes assigning duties, providing...

  • Groups and Events Coordinator

    7 months ago

    Cape Town, South Africa Belmond Management Full time

    Here at Mount Nelson, our venues provide the perfect setting; whether you’re planning a large-scale business event, a show stopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Shift Lead

    5 months ago

    Cape Town, South Africa Boldr Full time

    **WHAT IS YOUR ROLE**: The Shift Lead provides excellent service based on standard policies and client-specific procedures. You must be eager to meet and exceed client expectations and consistently respond to client requests in a timely manner. Your mission is to act as the Point-of-Contact for your team. You will take the time to communicate...

  • Event Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Career Custodians Full time

    Village N Life is a leading local Tourism and Hospitality group committed to delivering exceptional experiences for their clients. If you thrive in a dynamic work environment that focuses on career development and incentives, this role is ideal for you.The Bay Hotel, a luxury resort located in the heart of Camps Bay, is seeking an experienced Event...

  • Team Leader

    5 months ago

    Cape Town, South Africa Lead Capital Group Full time

    Purpose of the Role As a Team Leader, your role will be to oversee the performance of a team by providing leadership, coaching, and support to your team and developing plans to achieve the individual, team, and business targets. Key Responsibilities: - Managing a team of sales agents - Optimizing sales and conversions - Coaching, mentoring, and managing...

  • Wedding and Special Events Coordinator

    1 month ago

    Cape Town, South Africa Belmond Management Full time

    Here at Mount Nelson, our venues provide the perfect setting, whether you’re planning a large-scale special event, a showstopping wedding reception or a more intimate cocktail party, our Groups and Events team puts together some incredible events! If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Shift Manager

    3 months ago

    Cape Town, South Africa Level-Up Full time

    Job Overview: We are seeking experienced and dynamic Shift Managers to join our team in Philippi, Western Cape. As a Shift Manager, you will oversee operations within your designated shift, ensuring efficient management of staff and resources. The ideal candidate will possess a strong background in operations and management, with proven experience in...

Event Management Shift Lead

2 months ago

Cape Town, South Africa Logicalis, Inc. Full time

Why choose Logicalis?

It’s not just IT solutions, It’s IT global know-how  Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic

ROLE PURPOSE


The Event Management shift lead have responsibilities focused on the smooth running of our customers environment Ensuring accountability is taken for all Infrastructure alert incidents and detections as well as the resolution of these incidents and detection according to the Incident Management and Event Management process.
The Event Management team operative 24/7 - 365 days a year on a rotational 12-hour shift schedule.
The Event Management shift lead have responsibilities focused on the smooth running of our customers environment Ensuring accountability is taken for all Infrastructure alert incidents and detections as well as the resolution of these incidents and detection according to the Incident Management and Event Management process.
The Event Management team operative 24/7 - 365 days a year on a rotational 12-hour shift schedule.

ROLE RESPONSIBILITIES:
Event Management Engineer Responsibilities

Event management - monitoring alarms from Logicmonitor and other tools, opening incidents in the ticketing system and notifying customers of an event within defined SLAs.

Contact third party suppliers to log support calls, obtain updates on open support calls or request technical advice.

Carry out remote diagnostic tests and checks when incidents are logged by customers.

Escalating calls to senior engineers or management as appropriate.

Liaison with internal departments, vendors and suppliers where required.
Event Management Shift Lead Responsibilities

First point of escalation on allocated shift specifically during after hour support.

  • Taking accountability for all team member on shift with regards to the below:
  • Monitoring quality disciplines, e.g. ticket updates, SLA adherence.
  • Monitoring P1 and P2 management with relevant team members. Ensuring no P1 or P2 ticket is left unmanaged.
  • Ensuring MIM engagement on Major Incidents and monitoring the progress of Major Incidents until resolution.
  • Monitoring aged ticket and assist in escalating with relevant team members.
  • Escalation to Duty Manager, when required.


Assisting team members with escalations and support with operational issues.

Assist as workstream lead in projects and new client take on’s.

Assist Team Leader with pro-active event trending and resolution to reduce events.

Stand-in for Team Leader during absences in daily and operational meetings.

Escalate operational issues to Team Leader.

Any ad-hoc request

KEY PERFORMANCE INDICATORS: KPI’s
• Complete Partnership and Technical Skill Certifications Requirements.
• Customer and End User Satisfaction and Relationships.
• Customer Service Improvements.
• Identify Project Opportunities.
• ISO 270001 and 20000 Compliance.
• Project Execution and Service Transition Quality.
• Ticket Management Disciplines and SLA’s.
• Timesheet Completion Quality.
• Any added goals.
• Continues improvement on ticket disciplines and quality applied.
• Reduction in response and Resolution times on P1 and P2’s.
• Reduction in SLA breaches.
• Reduction in escalations.
• Reduction in incidents to senior teams.
• Reduction in repeated events.
• Improved handover to MIM.
• Continues improvement on Event Management process and way of work Skills and Competencies
• Accountable Execution.
• Agile Transformation.
• Cross-Business Engagement.
• Entrepreneurial Spirit.
• Excellent Customer Solutions.
• Impactful Communication

• Inclusive Teamwork

• Positive Resilience.
• Self-Driven Learning

• Smart Decision Making.

PERSON REQUIREMENTS:
EXPERIENCE:

Minimum 3 years general IT support experience.

Minimum 3 years dedicated to 1st line troubleshooting and resolution.

Shift lead experience will be an advantage.

Strong understanding of Server and Network infrastructure.

Strong communication skills.

Ability to think through problems and visualize solutions.

Capable of providing specific and detailed information for hardware and software selection.

Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.

QUALIFICATIONS:

National High School Senior Certificate (or equivalent)

CompTIA A+

CompTIA N+ (preferable, not mandatory)

Other technical certification will be an advantage, e.g. MCSA, MCSE, CCNA, Fortinet NSE 4, Microsoft Azure Administrator Associate

ITIL v3 or v4 Foundation - preferred, but not mandatory