Current jobs related to L2 Support Agent - Cape Town - Planet10

  • Technical Support Agent/Analyst L2

    4 weeks ago

    Cape Town, South Africa Pure Placements Full time

    Technical Support Specialist (Hybrid - Cape Town)Our client is seeking a Technical Support Specialist to join their team in a hybrid capacity, with a requirement to work at least two days in the office. This role focuses on providing advanced, comprehensive technical support, particularly with strong API troubleshooting expertise, while maintaining high...

  • Technical Support Agent/Analyst L2

    4 weeks ago

    Cape Town, South Africa Pure Placements (PTY) LTD Full time

    Technical Support Specialist (Hybrid - Cape Town)Our client is seeking a Technical Support Specialist to join their team in a hybrid capacity, with a requirement to work at least two days in the office. This role focuses on providing advanced, comprehensive technical support, particularly with strong API troubleshooting expertise, while maintaining high...

  • Technical Support Agent/Analyst L2

    4 weeks ago

    Cape Town City Centre, South Africa Jobted ZA C2 Full time

    Technical Support Specialist (Hybrid - Cape Town) Our client is seeking a Technical Support Specialist to join their team in a hybrid capacity, with a requirement to work at least two days in the office. This role focuses on providing advanced, comprehensive technical support, particularly with strong API troubleshooting expertise, while maintaining high...

  • L2 Soc/security Analyst

    5 months ago

    Cape Town, South Africa LRI Invest Full time

    Description L2 SOC/Security Analyst Cape Town Summary of the position Outline of main duties and responsibilities The main responsibilities of the role will be: - Correlating data from various sources to assess the impact on critical systems or data sets. - Providing guidance on remediation and supporting the development of new analytic methods for...

  • L1 Support Agent

    3 months ago

    Cape Town, South Africa Planet10 Full time

    Duties:Perform activities based on guides provided.Interact directly with End-Users of the systems.System Health check (e.g. backups, server health, integration reporting).End user support triage and escalation to L2 users.Simple user requests (e.g. over the shoulder support, FAQs).Service Request processing (e.g. User onboarding).System personalisation...

  • L1 Support Agent

    2 months ago

    Cape Town, South Africa Planet10 Full time

    Duties: Perform activities based on guides provided. Interact directly with End-Users of the systems. System Health check (e.g. backups, server health, integration reporting). End user support triage and escalation to L2 users. Simple user requests (e.g. over the shoulder support, FAQs). Service Request processing (e.g. User onboarding). System...

  • Technical Support Specialist

    1 month ago

    Cape Town, Western Cape, South Africa Planet10 Full time

    Job DescriptionAt Planet10, we are seeking a highly skilled L1 Support Agent to join our team. As a key member of our support team, you will be responsible for providing top-notch technical support to our end-users.Key Responsibilities:System Health Checks: Perform regular system health checks to ensure optimal performance and identify potential issues.End...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Planet10 Full time

    Job SummaryWe are seeking a highly skilled L1 Support Agent to join our team at Planet10. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users.Key ResponsibilitiesTechnical Support: Perform activities based on provided guides, interact directly with end-users, and conduct system health...

  • Infra Tech Support Practitioner

    2 months ago

    Cape Town, South Africa Planet10 Full time

     Level 1 Support Agents Junior Resources (1-2 year’s working experience) 4 English Speaking, 2 English and Portuguese Speaking – Basic Skills Shift Requirement – resources will be divided into shifts to cover 12x7 100% on site in Belville Basic IT Support Skills (Systems not desktop), ITSM process experience will be beneficial ...

  • Technical Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Planet10 Full time

    Job DescriptionAt Planet10, we are seeking a highly skilled L1 Support Agent to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our end-users, ensuring their systems are running smoothly and efficiently.Key Responsibilities:System Health Checks: Perform regular checks on system health, including...

  • Support Operations Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Planet10 Full time

    Job DescriptionPlanet10 is seeking a highly skilled L1 Support Agent to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our end-users, ensuring their systems are running smoothly and efficiently.Key Responsibilities:Perform activities based on guides provided to ensure seamless system...

  • L2 Support Agent

    5 months ago

    Cape Town, South Africa Planet10 Full time

    DR readiness review and test (document TRP, perform DR failover).Service Catalogue Maintenance (e.g. ServiceNow SC).Password changes (System accounts).Foundation data audit (repair data misalignments).Complex user requests (e.g. low-code configuration).Security patching and vulnerability remediation.Log and implement changes as per Release schedule / Urgent...

  • Level 1 Technical Support Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa Planet10 Full time

    At Planet10, we're seeking a talented L1 Support Agent to join our team. In this role, you'll be responsible for performing a range of tasks based on provided guides, interacting directly with end-users, and ensuring the overall health of our systems.Duties:• Perform activities based on guides provided.• Interact directly with End-Users of the...

  • Infra Tech Support Practitioner

    2 months ago

    Cape Town, South Africa Planet10 Full time

     Level 1 Support AgentsJunior Resources (1-2 year’s working experience)4 English Speaking, 2 English and Portuguese Speaking – Basic SkillsShift Requirement – resources will be divided into shifts to cover 12x7100% on site in BelvilleBasic IT Support Skills (Systems not desktop), ITSM process experience will be beneficialPerform...

  • IT Desktop Support and Field Services

    5 months ago

    Cape Town, South Africa Full Circle HR Full time

    We are looking for a variety of positions within the IT spectrum - L1 Desktop support - Field Service Technician - L2 Service Desk Engineer - L2 Service Desk Network and Security Engineer. Each of these positions will be within the Microsoft Environment with experience and knowledge of Azure Fundamental's, Azure Administration. Knowledge of Fortigate and...

  • Sales Agent Support Specialist

    2 days ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    About the RoleAs a Sales Agent Support Specialist at Mukuru, you will play a vital role in ensuring seamless service delivery to our field agents. Reporting directly to the Agent Support Team Leader, you will be responsible for servicing the Agent Support function across the Mukuru Group.Key ResponsibilitiesLog all agent requests via Zendesk or Xcally, with...

  • Sales Agent Support Specialist

    4 weeks ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Title: Sales Agent Support OfficerAn exciting opportunity has arisen within our team to join the Sales Agent Support function at Mukuru. As a Sales Agent Support Officer, you will play a vital role in servicing the Agent Support function across the Mukuru Group and report directly to the Agent Support Team Leader.Key Responsibilities:Assist Field Agents...

  • Sales Agent Support Specialist

    2 months ago

    Cape Town, Western Cape, South Africa Mukuru Full time

    Job Title: Sales Agent Support OfficerAn exciting opportunity has arisen within our team for a Sales Agent Support Officer to join our dynamic team at Mukuru. This role is vital in servicing the Agent Support function across the Mukuru Group and reports directly to the Agent Support Team Leader.Key Responsibilities:Provide exceptional customer service to...

  • Engineer – Modern Work L2

    1 month ago

    Cape Town, South Africa Believe Resourcing Full time

    Job Title: Engineer – Modern Work L2 Location: Cape Town, South Africa Type: Permanent, Office-Based Salary: 30K - 50K CTC Per Month About Our Client: A well-respected IT business solutions provider, serving a diverse range of businesses across South Africa with a team based in Cape Town - they’re known for their strong work ethic, dedication to...

  • Customer Support Agent

    5 months ago

    Cape Town, South Africa The Red Fox Full time

    **The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...

L2 Support Agent

5 months ago

Cape Town, South Africa Planet10 Full time
  • DR readiness review and test (document TRP, perform DR failover).
  • Service Catalogue Maintenance (e.g. ServiceNow SC).
  • Password changes (System accounts).
  • Foundation data audit (repair data misalignments).
  • Complex user requests (e.g. low-code configuration).
  • Security patching and vulnerability remediation.
  • Log and implement changes as per Release schedule / Urgent Incident Fixes.
  • Minor system configuration (e.g. dropdown list changes, system configuration).
  • Attend Major Incident Boilers (P1 and P2 incidents).
  • Log problem cases with OEM and ensure SLAs are met.
  • Test and deploy application patches/fixes.
  • Implement workarounds where OEM fixes are pending.
  • System maintenance (e.g. DB indexing).
  • Remediate data errors (e.g. foundation data, transactional data).
  • OEM incident report.
  • Incident reports.
  • Environment management (e.g. QA snapshots).
  • Experience in ServiceNow Administration and ServiceNow application configuration.
  • Hands-on knowledge on UNIX commands, shell scripts, Database SQL, DB Indexing, etc.
  • Hands-on knowledge in system administration, installation, configuration and upgrade of ServiceNow suite of products.