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Service Manager

2 months ago

Mossel Bay, Western Cape, South Africa TradeOn Full time
Key Responsibilities:

  • People Management: Develop and execute benching plans to build team capability. Provide coaching and support to enhance performance and enforce company culture principles. Foster a positive work environment by upholding high standards.
  • Customer Focus: Collaborate with management and the team to implement initiatives that drive customer satisfaction and loyalty.
  • Profitability: Promote operational excellence and set achievable goals for the team. Manage expenses and conduct regular business reviews to drive profit growth.
  • Sales Focus: Develop and execute marketing strategies to drive sales growth. Optimize sales performance through operational excellence.

Requirements:

  • A business-related tertiary qualification is preferred.
  • At least 5-6 years of restaurant experience is highly recommended.
  • Excellent administration and computer skills, including proficiency in Microsoft Office and electronic sales packages.
  • Fluency in English and Afrikaans, with strong communication and interpersonal skills.
  • Strong financial acumen and numeric proficiency.
  • Proven leadership and coaching abilities, with a focus on employee development and motivation.
  • Organizational and planning skills, with a proven track record of business success.
  • Ability to handle customer and staff queries and conflict resolution.
  • A valid driver's license is required.
  • Experience in managing a team is essential.

The ideal candidate will possess a strong business acumen, excellent communication skills, and the ability to lead and motivate a team. If you are a results-driven professional looking to take your career to the next level, we encourage you to apply.


About TradeOn: We are a dynamic company that values innovation and customer satisfaction. Our mission is to deliver exceptional service and quality products to our customers.


What We Offer: Competitive salary and benefits package, opportunities for career growth and development, and a collaborative work environment.