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Customer Success Representative
2 months ago
At Datafin Recruitment, we are seeking a highly skilled and fluent German-speaking Customer Success Agent to join our team. As a key member of our customer-facing team, you will be responsible for ensuring the continued satisfaction of our customers with our products and services.
Key Responsibilities:- Proactively engage with existing customers to prevent churn and address their concerns.
- Coordinate courtesy calls to ensure seamless payment collection and resolve any issues proactively.
- Maintain regular communication with clients to foster strong relationships and document all interactions.
- Act as a liaison between clients and internal teams to resolve any service-related issues promptly and effectively.
- Develop and implement retention strategies to retain customers.
- Provide feedback to the management team on recurring issues or trends to improve service quality.
- Maintain accurate and detailed records of customer interactions and retention efforts.
- Fluency in German.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong customer service skills and a customer-centric approach.
- Ability to analyze customer feedback and retention data to identify areas for improvement.
We are looking for a highly motivated and results-driven individual who is passionate about delivering exceptional customer experiences. If you have a strong background in customer success and are fluent in German, we encourage you to apply for this exciting opportunity.
