Technical Support Expert
3 days ago
About the Job
We are seeking an experienced Technical Support Expert to join our IT team at Bidvest International Logistics. As a key member of our technical support group, you will be responsible for providing high-quality technical assistance to our end-users.
Key Accountabilities
- Deliver exceptional customer service and technical support to end-users.
- Analyze and resolve complex technical issues in a timely and professional manner.
- Develop and maintain knowledge base articles to assist with common technical issues.
- Collaborate with internal stakeholders to identify and implement process improvements.
Requirements
- Minimum 3 years of experience in a technical support role.
- Strong understanding of PC hardware and software troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
What You Will Enjoy
- A challenging and rewarding role with opportunities for growth and development.
- A competitive salary and benefits package.
- A collaborative and supportive team environment.
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