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Managed Services Engineer

2 months ago

Port Elizabeth, Eastern Cape, South Africa vonq-organic Full time
About the Role

We are seeking a highly skilled Managed Services Engineer to join our team at vonq-organic. As a key member of our technical team, you will be responsible for providing exceptional technical support to our clients, ensuring the smooth operation of their IT infrastructure and systems.

Key Responsibilities
  • Monitor client infrastructure and solutions to identify potential issues and errors
  • Investigate and resolve technical incidents and problems in a timely and efficient manner
  • Provide telephonic or chat support to clients, ensuring a high level of customer satisfaction
  • Execute approved maintenance activities, including patching and configuration changes
  • Report and escalate incidents as necessary, ensuring seamless service continuity
Requirements
  • Diploma, degree, or relevant qualification in IT/Computing
  • Demonstrated work experience in a similar role
  • Advantageous certifications: ITIL, Microsoft Certified Solutions Associate - MCSA, Azure Cloud Certification, AWS Cloud Certification, and others
What We Offer

As a Managed Services Engineer at vonq-organic, you will have the opportunity to work with a dynamic team, learn the latest technologies, and make a real impact on our company's success. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.